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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join GO Outdoors, the nation's favourite outdoor retailer with a passion for the outdoors.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and personal development opportunities.
- Why this job: Be part of a dynamic team and inspire others to embrace the great outdoors.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Access to apprenticeships, gym discounts, and opportunities to volunteer.
Overview
Join to apply for the Store Colleague role at GO Outdoors LTD.
At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors”. We provide the best equipment for outdoor activities, always at the best price guaranteed. We live our values: One Team, Responsibility, Passion and Integrity, to fulfil our mission to be the nations favourite outdoor retailer. If you share our passion and want to make a difference, join our team.
Role overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. The role offers opportunities for career development and progression within the company.
Responsibilities
- Provide exceptional customer service by greeting customers warmly and ensuring they receive the best experience.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards; ensure the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support store operations by assisting in other departments as needed, representing the company professionally and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer-focused retail environment.
- Ability to view challenges as opportunities for development and learning.
- Confident interpersonal and communication skills; thrives in social situations with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online.
- Exclusive deals and discounts from partner retailers and access to TELUS Health benefits platform.
- Access to counselling services, digital health and well-being advice.
- Health cash plans and a wide range of internal development courses.
- Access to apprenticeships and accredited qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Employee networks and opportunities to volunteer and contribute to charitable initiatives.
- Incremental holiday allowance.
Seniorities
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Retail
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Store Colleague employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with GO Outdoors' values and mission. When you walk into that interview, show us how your passion for the outdoors aligns with our purpose.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Dress the part! Make sure you look smart and professional, but also comfortable. We want to see your personality shine through while still representing the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Show Your Passion for the Outdoors: When you're writing your application, let your love for the outdoors shine through! Share any personal experiences or adventures that highlight your enthusiasm for outdoor activities. We want to see how you connect with our mission to inspire others.
Tailor Your Application: Make sure to customise your application to fit the Store Colleague role. Highlight relevant skills and experiences that align with the responsibilities mentioned in the job description. This shows us that you've done your homework and are genuinely interested in the position.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain a professional tone in your written application. Use clear language and avoid slang, but don’t be afraid to let your personality come through. We’re looking for someone who can connect with customers!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at GO Outdoors LTD
✨Know the Company Inside Out
Before your interview, take some time to research GO Outdoors. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Store Colleague, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle queries and resolve issues professionally.
✨Demonstrate Your Sales Savvy
Be ready to discuss how you can drive sales and exceed targets. Think of specific strategies you’ve used in the past to upsell or cross-sell products. This will show that you understand the importance of maximising sales opportunities.
✨Emphasise Teamwork and Flexibility
GO Outdoors values teamwork, so be prepared to talk about how you work well with others. Also, mention your flexibility regarding shifts, as this is crucial in retail. Showing that you’re adaptable will make you a more attractive candidate.
