At a Glance
- Tasks: Lead and motivate a dynamic store team to deliver exceptional customer service.
- Company: Join a leading retail brand with a focus on team development and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, health plans, and opportunities for personal growth.
- Other info: Be part of a supportive culture that values feedback and community engagement.
- Why this job: Make a real impact by creating a great shopping experience and developing future talent.
- Qualifications: 2+ years of management experience and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a safe and compliant operating environment for all colleagues and customers.
- Deliver financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day‑to‑day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives and KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience
- Great coaching, mentoring and team building skills that drive team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar retail format.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Be able to demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPIs and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two‑way, clear, and honest feedback.
- Builds great relationships.
Benefits
- Discretionary bonus schemes.
- Company discount off a large number of products in store and online.
- Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform.
- Access to digital health and well‑being services through our benefits platform.
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications.
- Discounted gym memberships.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
If you have not heard back within two weeks, please consider your application not successful. Applications that meet the skills criteria will be contacted for a first‑stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
Department Manager in Manchester employer: GO Outdoors LTD
At GO, we pride ourselves on creating a vibrant and supportive work environment where our employees can thrive. As a Department Manager, you will have the opportunity to lead a passionate team, drive exceptional customer service, and benefit from extensive internal development programmes that foster career growth. With a strong focus on employee well-being, including health cash plans and exclusive discounts, working at GO means being part of a community that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. We want to hear about your successes, so be ready to share them in a way that highlights your skills.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us that you’re genuinely interested in the role and the company. Ask about team dynamics, growth opportunities, or how they measure success in the store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining our team.
We think you need these skills to ace Department Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your love for customer service. We want to see how you've gone above and beyond to create great experiences for customers in your previous roles.
Be Clear and Confident:Use clear and confident language in your application. We appreciate strong communicators who can express their ideas effectively, so don’t hold back on showcasing your skills!
Highlight Your Leadership Experience:Since this role is all about leading a team, be sure to mention your management experience. Share specific examples of how you've motivated and developed teams in the past to drive performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GO Outdoors LTD
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and any recent promotions. This shows your genuine interest in the role and helps you answer questions about how you would enhance customer experience.
✨Showcase Your Leadership Style
Be ready to discuss your management experience and how you've motivated teams in the past. Use specific examples that highlight your coaching and mentoring skills, as well as how you’ve driven team performance and engagement.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of examples where you’ve turned a negative experience into a positive one, demonstrating your commitment to exceptional customer service and problem-solving abilities.
✨Understand Retail KPIs
Brush up on key retail metrics like sales targets, conversion rates, and stock accuracy. Be prepared to discuss how you’ve used these KPIs to improve store performance and how you plan to achieve them in this new role.
