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For Companies At a Glance
- Tasks: Lead and motivate a dynamic store team to deliver exceptional customer service.
- Company: Join GO Outdoors, a vibrant retail environment focused on outdoor adventures.
- Benefits: Enjoy discounts, bonuses, health plans, and personal development opportunities.
- Why this job: Make a real impact by shaping a high-performing team and enhancing customer experiences.
- Qualifications: 2+ years of management experience in retail and a passion for coaching.
- Other info: Be part of a supportive culture with opportunities for growth and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
Role Overview
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a store that is safe and compliant operating environment for all colleagues and customers.
- Deliver our financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity
Role Objectives and KPIs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget
Skills and Experience
- Great coaching, mentoring and team building skills that drives team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar format of retail.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Be able to demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two-way, clear, and honest feedback.
- Builds great relationships
Benefits
- Discretionary bonus schemes
- Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to digital health and well-being services through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Retail
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Management Opportunities - GO Outdoors employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Management Opportunities - GO Outdoors
✨Tip Number 1
Get to know the company culture before your interview. Check out GO Outdoors' social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. We want to hear how you’ve made a difference, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, or how they measure success. It’s a great way to demonstrate your interest and get a feel for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the GO Outdoors family. Let’s get you started on this exciting journey!
We think you need these skills to ace Management Opportunities - GO Outdoors
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see how you've gone above and beyond to create exceptional experiences for customers in your previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates show they understand what we’re looking for.
Highlight Your Leadership Skills: Since this role involves motivating and coaching teams, be sure to showcase your leadership experience. Share specific examples of how you've successfully led teams and improved performance in past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GO Outdoors LTD
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with GO Outdoors and its values. Research their customer service approach and think about how you can contribute to creating a culture of exceptional service. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you’ve successfully led a team or improved performance. Highlight your coaching and mentoring abilities, as well as any specific achievements related to team engagement and customer satisfaction. This will demonstrate that you have what it takes to motivate and develop store teams.
✨Understand Retail KPIs
Brush up on key retail metrics like sales targets, conversion rates, and customer satisfaction scores. Be ready to discuss how you’ve used these KPIs in previous roles to drive results. This knowledge will show that you’re not just a people person but also someone who understands the business side of retail.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the store's current challenges, team dynamics, or future growth opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
