Management Opportunities - GO Outdoors

Management Opportunities – GO Outdoors

Join to apply for the Management Opportunities role at GO Outdoors LTD.

At GO Outdoors our purpose is to inspire and equip everyone for life outdoors. We believe in the positive benefits of the outdoors and provide the best equipment for all outdoor activities, always at the best price guaranteed.

Our values — One Team, Responsibility, Passion, Integrity — guide us every day as we strive to be the nation’s favourite outdoor retailer. If you share our passion and want to make a difference, join our team.

Role overview

Lead and manage a store or defined business area, motivating and coaching teams to deliver customer‑first service while maintaining high store standards.

Responsibilities

• Support the Store Manager and motivate a high‑performing, highly engaged team.
• Create a culture of exceptional customer service, ensuring the store teams win customers for life by exceeding expectations.
• Develop store teams through the internal development programme to support future talent and career pathways.
• Uphold a safe and compliant operating environment for all colleagues and customers.
• Deliver the store’s financial results in line with or exceeding company targets.
• Support other retail management duties where required.
• Act as point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day‑to‑day operations, including opening and closing procedures.
• Support cash management tasks such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high customer metric score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee satisfaction or engagement survey results meet or exceed benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience

• Great coaching, mentoring and team‑building skills that drive team performance.
• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
• At least 2 years of management experience, preferably in a retail environment.
• Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
• Proven record of successfully promoting and growing a brand or service in the local community.
• Passion for customer service and proven record of delivering excellence in this area.
• Ability to improve store performance & standards through effective planning.
• Robust working knowledge of retail KPIs and proven ability to control costs, increase sales and improve the customer experience.
• Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
• Leads with a plan/do/review mindset.
• Confident and clear decision maker.
• Communicates in a way that inspires and engages.
• Strives to be better.
• Resilient and positive attitude even under pressure.
• Takes personal responsibility.
• Lives and breathes our values.
• Passionate about developing teams and committed to two‑way, clear, honest feedback.
• Builds great relationships.

Benefits

We offer generous benefits including discretionary bonus schemes, company discount, exclusive deals, digital health services, health cash plans, internal development courses, apprenticeships, discounted gym memberships, colleague networks, volunteer opportunities and incremental holiday allowance.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industries: Retail