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For Companies At a Glance
- Tasks: Lead a dynamic team, inspire exceptional customer service, and drive business success.
- Company: GO Outdoors, a passionate retailer dedicated to outdoor adventures.
- Benefits: Enjoy bonuses, discounts, health services, and personal development opportunities.
- Why this job: Make a real impact in a vibrant retail environment while developing your leadership skills.
- Qualifications: 2+ years of management experience and a passion for customer service.
- Other info: Join a supportive culture with opportunities for growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
At GO Outdoors, our purpose is to inspire and equip everyone for life outdoors. As a Management Opportunities role at GO Outdoors LTD, you will lead the store or defined business area, motivating and coaching store teams to deliver exceptional service and support business success.
Responsibilities
- Support the Store Manager and lead a high‑performing, highly engaged team.
- Create a culture of exceptional customer service, exceeding customer expectations.
- Develop store teams through internal development programmes to support future talent.
- Uphold a safe and compliant operating environment.
- Deliver financial results in line with or in excess of company targets.
- Act as point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints.
- Help manage day‑to‑day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives & KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction meets or exceeds company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills & Experience
- At least 2 years management experience, preferably in retail.
- Great coaching, mentoring and team building skills.
- Excellent verbal, listening and written communication skills.
- Experience of successfully promoting and growing a brand or service.
- A passion for customer service and a proven record of delivering excellence.
- Robust working knowledge of retail KPIs and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Confident and clear decision maker.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two‑way, clear and honest feedback.
Benefits
- Discretionary bonus schemes.
- Company discount off a large number of products in‑store and online.
- Exclusive deals and discounts through our benefits platform.
- Access to digital health and well‑being services.
- Health cash plans.
- Wide range of internal development courses to support personal and professional development.
- Access to apprenticeships & accredited qualifications.
- Discounted gym memberships at JD Gyms.
- Access to colleague networks and volunteer opportunities.
- Employer engagement forums to influence positive change.
Location
Portsmouth, England, United Kingdom
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Management Opportunities - GO Outdoors employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Management Opportunities - GO Outdoors
✨Tip Number 1
Get to know the company culture! Before your interview, check out GO Outdoors' social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved a customer issue. We want you to showcase your management experience and how you can drive results at GO Outdoors.
✨Tip Number 3
Prepare questions for your interviewers! Show your interest in the role by asking about team dynamics or how they measure success. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Management Opportunities - GO Outdoors
Some tips for your application 🫡
Show Your Passion for the Outdoors: When writing your application, let your love for the outdoors shine through! We want to see how your enthusiasm aligns with our mission at GO Outdoors. Share any personal experiences that highlight your connection to outdoor activities.
Highlight Your Management Experience: Make sure to emphasise your management experience in retail. We’re looking for leaders who can motivate and coach teams, so include specific examples of how you've successfully led a team or improved performance in your previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We appreciate candidates who take the extra step to show they understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the GO Outdoors family!
How to prepare for a job interview at GO Outdoors LTD
✨Know Your Stuff
Before the interview, make sure you understand GO Outdoors' mission and values. Familiarise yourself with their products and services, and think about how your management experience aligns with their focus on exceptional customer service.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've motivated and developed teams in the past. Highlight your coaching and mentoring abilities, as well as any successful initiatives you've led that improved team performance or customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like resolving customer complaints or managing day-to-day operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the store's culture, team dynamics, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
