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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and store standards.
- Company: Join GO Outdoors, a vibrant retail environment focused on outdoor adventures.
- Benefits: Enjoy discounts, bonuses, health plans, and personal development opportunities.
- Why this job: Make a real impact in a fun, dynamic setting while growing your career.
- Qualifications: 2+ years of management experience and a passion for customer service.
- Other info: Be part of a supportive community with opportunities to volunteer and make a difference.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Role Overview
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service with customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a store that is safe and compliant operating environment for all colleagues and customers.
- Deliver our financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives & KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience
- Great coaching, mentoring and team building skills that drives team performance.
- Clear, confident and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar format of retail.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Be able to demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPIs and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two‑way, clear, and honest feedback.
Benefits
- Discretionary bonus schemes.
- Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (\\\”TELUS Health\\\”).
- Access to digital health and well‑being services through our benefits platform (\\\”TELUS Health\\\”).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
Location: Fareham, England.
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Management Opportunities - GO Outdoors employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Management Opportunities - GO Outdoors
✨Tip Number 1
Get to know the company culture before your interview. Check out GO Outdoors' social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. We want to hear how you’ve made a difference, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, or how they measure success. It’s a great way to demonstrate your interest and get a feel for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the GO Outdoors family. Let’s get you started on this exciting journey!
We think you need these skills to ace Management Opportunities - GO Outdoors
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see how you've gone above and beyond to create exceptional experiences for customers in your previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates show they understand what we’re looking for.
Highlight Your Leadership Skills: Since this role involves motivating and coaching teams, be sure to showcase your leadership experience. Share specific examples of how you've successfully led a team or improved performance in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining the GO Outdoors family!
How to prepare for a job interview at GO Outdoors LTD
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with GO Outdoors and its values. Understand their customer service philosophy and how they engage with the community. This will help you demonstrate your passion for the brand and show that you’re ready to lead a team that embodies these principles.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully motivated and developed teams in the past. Think about specific situations where your coaching made a difference. This will highlight your management experience and your ability to create a high-performing team, which is crucial for this role.
✨Be Ready to Discuss KPIs
Familiarise yourself with retail KPIs and be prepared to discuss how you’ve achieved or exceeded them in previous roles. Bring concrete examples of how you’ve driven sales, improved customer metrics, or managed costs effectively. This shows you understand the business side of retail management.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the store’s current challenges or future goals. This not only shows your interest in the position but also gives you a chance to demonstrate your strategic thinking and how you can contribute to overcoming those challenges.
