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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and store standards.
- Company: Join GO Outdoors, a vibrant retail environment focused on outdoor adventures.
- Benefits: Enjoy discounts, bonuses, health plans, and opportunities for personal development.
- Why this job: Make a real impact by developing talent and enhancing customer experiences.
- Qualifications: 2+ years of management experience in retail and a passion for coaching teams.
- Other info: Dynamic role with opportunities for career growth and community engagement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Management Opportunities – GO Outdoors role at GO Outdoors LTD.
At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors.” We believe in the positive benefits of outdoor activities, from daily walks to hiking Ben Nevis, horse riding and more. Our values are lived every day: “One Team,“ “Responsibility,” “Passion,” and “Integrity.” Join our team to help make an impact and be part of something unbeatable.
Role Overview
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service that has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager, lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service, helping store teams win customers for life by exceeding expectations.
- Develop store teams through internal development programmes to support future talent and career pathways.
- Uphold a safe and compliant operating environment for all colleagues and customers.
- Deliver financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day‑to‑day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives and KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including units, conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training.
- Ensure employee satisfaction survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience
- Excellent coaching, mentoring and team‑building skills that drive team performance.
- Clear, confident and motivational communicator with strong verbal, listening and written skills.
- At least 2 years of management experience, preferably retail.
- Experience prioritising and delegating workload to achieve team goals.
- Proven record of promoting and growing a brand or service in the local community.
- Passion for customer service and proven excellence in delivery.
- Demonstrated ability to improve store performance and standards through effective planning.
- Robust working knowledge of retail KPIs and ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and ability to identify growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two‑way, clear, and honest feedback.
- Builds great relationships.
Benefits
- Discretionary bonus schemes.
- Company discount on a large number of products in‑store and online (JD Sports, Size, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals through our online benefits platform.
- Access to digital health and well‑being services.
- Health cash plans.
- Wide range of internal development courses.
- Access to apprenticeships & accredited qualifications – earn while you learn (England only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks for shared experiences and initiatives.
- Opportunities to volunteer via JD Foundation.
- Employer engagement forums to influence positive change.
Incremental holiday allowance – due to the high volume of applications, please allow up to two weeks for review. If you do not hear back within that period, consider your application unsuccessful. Shortlisted candidates will be contacted for a first‑stage meeting with the talent team and subsequently interviewed with the hiring manager.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Retail
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Management Opportunities - GO Outdoors employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Management Opportunities - GO Outdoors
✨Tip Number 1
Get to know the company culture before your interview. Check out GO Outdoors' social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. We want to hear how you’ve made a difference, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, or how they measure success. It’s a great way to demonstrate your interest and get a feel for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the GO Outdoors family. Let’s get you that interview!
We think you need these skills to ace Management Opportunities - GO Outdoors
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see how you've gone above and beyond to create great experiences for customers in your previous roles.
Demonstrate Your Leadership Skills: Use your application to showcase your management experience. We’re looking for examples of how you’ve motivated and developed teams, so don’t hold back on those success stories!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GO Outdoors LTD
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with GO Outdoors and its values. Understand their customer service philosophy and how they engage with the community. This will help you demonstrate your passion for the brand and show that you can lead a team that embodies these principles.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully motivated and developed teams in the past. Think about specific situations where you’ve improved performance or resolved conflicts. This will highlight your coaching abilities and your commitment to building a high-performing team.
✨Be Ready to Discuss KPIs
Since the role involves driving sales and managing KPIs, be prepared to discuss your experience with these metrics. Bring examples of how you’ve achieved or exceeded targets in previous roles, and be ready to explain your strategies for maintaining stock accuracy and controlling costs.
✨Engage with Customer Service Scenarios
Expect questions about handling customer complaints and delivering exceptional service. Prepare to share your approach to resolving issues and ensuring customer satisfaction. This will demonstrate your commitment to creating a positive shopping experience and winning customers for life.
