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- Tasks: Supervise staff, enhance customer service, and drive sales in a fast-paced retail environment.
- Company: Join the dynamic JD Group with a focus on teamwork and innovation.
- Benefits: Enjoy a 25% discount, monthly bonuses, and access to personal development courses.
- Why this job: Make a real impact while developing your leadership skills in retail.
- Qualifications: Previous supervisory experience and a passion for retail trends are essential.
- Other info: Opportunities for apprenticeships and volunteering to drive positive change.
The predicted salary is between 28800 - 43200 £ per year.
Being part of the store's Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPIs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail and hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail and ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships and accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor in London employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for supervisory roles and practice your answers. Highlight your experience in coaching and mentoring, as well as your passion for retail – it’ll show you’re the perfect fit for the team.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've driven sales or improved customer service in previous roles. Use specific metrics if you can – numbers speak volumes and show you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any relevant achievements that show you can deliver excellent customer service and drive sales.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about retail and how your experience aligns with our values. Share specific examples of how you've trained or developed staff in the past, as this will resonate with us.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your strong communication skills. Use clear and concise language, and don’t shy away from sharing instances where you’ve effectively addressed customer complaints or inquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GO Outdoors LTD
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Show Off Your Supervisory Skills
Prepare to talk about your previous experience in a supervisory role. Highlight any coaching or mentoring you've done, and be ready to explain how you’ve motivated your team to exceed sales targets and maintain visual merchandising standards.
✨Understand the Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as sales targets and Net Promoter Scores. Be prepared to discuss how you would drive these metrics and share any past successes in achieving similar goals.
✨Be Passionate About Retail
Demonstrate your enthusiasm for the retail industry and your understanding of current trends and competitors. This passion can set you apart, so think about what excites you about the role and how you can contribute to the store's success.
