Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a dynamic team to deliver exceptional customer service.
- Company: Join GO Outdoors, a vibrant retail environment focused on growth and teamwork.
- Benefits: Enjoy discounts, bonuses, health plans, and personal development opportunities.
- Why this job: Make a real impact in a fun, engaging retail setting while developing your leadership skills.
- Qualifications: 2+ years of management experience and a passion for customer service.
- Other info: Be part of a supportive culture that values feedback and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Make your part at GO a great place to shop and work through effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service that places customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager, lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a safe and compliant operating environment for all colleagues and customers.
- Deliver financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives & KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction/engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience
- Great coaching, mentoring and team building skills that drive team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar retail format.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Ability to demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two-way, clear and honest feedback.
- Builds great relationships.
Benefits
- Discretionary bonus schemes.
- Company discount off a large number of products in-store and online.
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform.
- Access to digital health and well-being services through our benefits platform.
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications.
- Discounted gym memberships.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Sales and Business Development
Industry: Retail
Location: Liverpool, England, United Kingdom
Department Manager in Liverpool employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out GO Outdoors' social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. We want to hear how you’ve made a difference, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, or how they measure success. It’s a great way to demonstrate your interest and get a feel for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that Department Manager position!
We think you need these skills to ace Department Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Department Manager role. Highlight your management experience and any relevant skills that match the job description. We want to see how you can motivate teams and deliver exceptional customer service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how your experience aligns with our values. Show us your personality and how you can contribute to making GO Outdoors a great place to shop and work.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive sales and improve customer satisfaction. Numbers speak volumes, so if you've exceeded targets or improved metrics, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at GO Outdoors LTD
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with GO Outdoors and its values. Research their customer service approach and recent initiatives. This will help you demonstrate your passion for the brand and how you can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues or improved team performance. This will highlight your coaching abilities and align with the role's focus on team engagement.
✨Understand Retail KPIs
Brush up on key retail metrics like sales targets, conversion rates, and customer satisfaction scores. Be ready to discuss how you’ve used these KPIs to drive results in previous roles. This shows you’re not just a people person but also business-savvy.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about their internal development programmes or how they measure employee satisfaction. This demonstrates your interest in the company and your commitment to personal growth.
