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- Tasks: Lead and motivate a dynamic team to deliver exceptional customer service.
- Company: GO Outdoors inspires everyone to enjoy the great outdoors with top-quality gear at unbeatable prices.
- Benefits: Enjoy a supportive work culture, career development opportunities, and employee discounts.
- Why this job: Join a passionate team dedicated to making outdoor experiences accessible for all.
- Qualifications: 2+ years of management experience in retail; strong coaching and communication skills required.
- Other info: Be part of a mission-driven company that values teamwork, responsibility, and integrity.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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At GO Outdoors our purpose is strong and clear; âto inspire and equip everyone for life outdoorsâ. Thatâs because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values arenât just posters on the wall, we live them every day; âOne Team âwe are stronger togetherâ, âResponsibility âwe take ownershipâ, âPassion âwe believe in what we doâ and âIntegrity âwe do the right thingâ. Clear values which help us to fulfil our mission to be âthe nations favourite outdoor retailerâ. If you share our passion and want to make a difference join our team to be a part of something âunbeatableâ!
Role Overview
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a store that is safe and compliant operating environment for all colleagues and customers.
- Deliver our financial results in line with or in excess of company targets.
- Support other retail management duties where required .
- Act as the point of contact for colleagues in the managerâs absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity
Role Objectives And KPIâs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required .
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget
Skills And Experience
- Great coaching, mentoring and team building skills that drives team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar format of retail.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don\’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time
#GO
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Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Retail
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Department Manager employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Department Manager
â¨Tip Number 1
Familiarise yourself with GO Outdoors' values and mission. When you understand their commitment to customer service and teamwork, you can tailor your conversations during interviews to reflect how your personal values align with theirs.
â¨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed teams in previous roles. This will demonstrate your capability to create a high-performing environment, which is crucial for the Department Manager position.
â¨Tip Number 3
Research the latest trends in outdoor retail and customer service. Being knowledgeable about the industry will not only impress your interviewers but also show that you're passionate about the role and the company.
â¨Tip Number 4
Network with current or former employees of GO Outdoors if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Department Manager
Some tips for your application đŤĄ
Understand the Company Values: Before applying, take some time to understand GO Outdoors' values such as teamwork, responsibility, passion, and integrity. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in retail. Emphasise your coaching and mentoring skills, as well as any achievements related to team performance and customer service.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for outdoor activities and how you can contribute to creating an exceptional shopping experience at GO Outdoors.
Prepare for Potential Questions: Think about how you would respond to questions regarding team motivation, customer service excellence, and achieving sales targets. Prepare examples from your past experiences that demonstrate your capabilities in these areas.
How to prepare for a job interview at GO Outdoors LTD
â¨Understand the Company Values
Before your interview, take some time to familiarise yourself with GO Outdoors' values: One Team, Responsibility, Passion, and Integrity. Be prepared to discuss how you embody these values in your work and how they align with your personal beliefs.
â¨Showcase Your Leadership Skills
As a Department Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully motivated and developed teams in the past, focusing on specific outcomes and improvements in performance.
â¨Prepare for Customer Service Scenarios
Customer service is at the heart of GO Outdoors. Think of situations where you've gone above and beyond for customers or resolved complaints effectively. Be ready to share these stories during your interview to highlight your commitment to exceptional service.
â¨Discuss Financial Acumen
Since achieving financial targets is crucial for this role, be prepared to discuss your experience with managing budgets, driving sales, and meeting KPIs. Use specific metrics from your previous roles to illustrate your success in these areas.
