At a Glance
- Tasks: Inspire and lead a team while delivering top-notch customer service.
- Company: Join GO Outdoors LTD, a vibrant company passionate about outdoor adventures.
- Benefits: Enjoy discounts, bonuses, health plans, and opportunities for personal growth.
- Other info: Dynamic work environment with opportunities to earn recognised qualifications.
- Why this job: Make a difference in customers' lives while developing your leadership skills.
- Qualifications: Previous supervisory experience and a passion for retail are essential.
The predicted salary is between 24000 - 36000 £ per year.
Join GO Outdoors LTD as a Supervisor to help inspire and equip everyone for life outdoors.
Role Overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in the supervision of all staff while maintaining the standards of the shop floor and deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in‑store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role Objectives and KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV and UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast‑paced retail/cell‑facing environment.
- Passionate about retail and a good understanding of the latest trends and competitors.
- Experience of coaching and mentoring individuals.
- Strong communication skills.
- Attention to detail and ability to maintain high standards on the shop floor.
- Ability to promote company values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus scheme.
- 25% discount on a wide range of products in‑store and online.
- Exclusive deals and offers from retail and hospitality businesses through our online benefits platform.
- Access to counselling services, digital health and well‑being advice.
- Health cash plan.
- Access to a wide range of internal development courses and apprenticeships.
- Ability to earn nationally recognised qualifications (England only).
- Discounted gym memberships.
- Opportunities to volunteer and contribute to the JD Foundation.
- Employee engagement forums to influence positive change.
- Incremental holiday allowance.
Supervisor in Cheltenham employer: GO Outdoors LTD
At GO Outdoors LTD, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As a Supervisor, you will not only lead a passionate team in delivering outstanding customer service but also benefit from a range of perks including a monthly bonus scheme, generous discounts, and access to professional development opportunities. Join us in inspiring others for life outdoors while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Cheltenham
✨Tip Number 1
Get to know the company culture! Before your interview, check out GO Outdoors LTD's social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about delivering excellent service, think of examples from your past experiences where you handled complaints or exceeded customer expectations. We want to hear those stories!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've trained or mentored others in previous roles. Highlighting your ability to develop staff will definitely catch our attention.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the Supervisor position and keep you fresh in our minds. Plus, it shows good manners!
We think you need these skills to ace Supervisor in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any relevant achievements that show you can drive sales and maintain high standards.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about retail and how your experience aligns with our values. Share specific examples of how you've successfully trained and developed staff or improved customer service in past roles.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use a friendly tone and ensure there are no typos or grammatical errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at GO Outdoors!
How to prepare for a job interview at GO Outdoors LTD
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Show Off Your Supervisory Skills
Prepare to talk about your previous supervisory or team leader experience. Highlight instances where you've successfully coached or mentored staff, and be ready to explain how you can inspire and develop your team at GO Outdoors LTD.
✨Understand Sales Targets and KPIs
Familiarise yourself with sales targets and key performance indicators (KPIs) relevant to the retail environment. Be prepared to discuss how you would drive sales and exceed targets, using data and reports to inform your strategies.
✨Demonstrate Your Passion for Retail
Let your enthusiasm for retail shine through during the interview. Talk about the latest trends and competitors, and share why you’re excited about the opportunity to work at GO Outdoors LTD. This will show that you’re not just looking for any job, but that you genuinely want to contribute to their mission.
