At a Glance
- Tasks: Lead operations and create amazing experiences for customers and colleagues.
- Company: Join a dynamic team at Go North West in Birkenhead.
- Benefits: Employee discounts, free travel, pension scheme, and wellness support.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of exciting changes in the Merseyside bus market.
- Qualifications: Experience in management or supervision, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic Staff Manager to help lead our operations function and provide the very best experiences for our customers and colleagues. If you’re a manager looking for a new challenge, or an experienced supervisor looking to move into a more senior, full-time role then this opportunity to join the team at our Wigan garage could be for you.
What we’re looking for:
- Fantastic leader of people with a coaching and mentoring style
- Champion of excellent operational performance and high standards
- Safety-focused approach
- Willingness to step up (for example, deputise for the Operations Manager when required)
This is a unique chance to work in a fast-paced environment at a time of exciting change in the Merseyside bus market with franchising just around the corner.
Knowledge and Experience Requirements:
- Proven experience at supervisory or management level within an operational environment, ideally within a unionised setting
- Experience supporting change initiatives, service mobilisation, or performance improvement activity across teams or sites
- Strong communication and relationship-building skills, with the ability to engage and influence colleagues at all levels
- Demonstrated ability to deliver sustained high performance and drive continuous improvement
- Good working knowledge of relevant legislation, performance indicators, company procedures, and workforce agreements
- Confident using Microsoft Office and operational systems to produce clear reports, analyse data, and communicate effectively
- Experience building and maintaining positive relationships with key internal and external stakeholders, including trade union representatives
What we can offer you:
- Hapi, our employee benefit scheme – hundreds of offers on high street and leisure brands
- Cycle to work scheme
- Able Futures, our employee assistance program
- Free travel on most Greater Manchester bus operators and Go Ahead Group buses across the country (excluding London) for you and your family
- Automatic enrolment in the company’s pension scheme
Go North West values diversity and promotes equality. We welcome applications from all sections of the community.
Staff Manager (Birkenhead) employer: GO NORTH WEST LIMITED
Go North West Limited is an excellent employer that prioritises the development of its employees through comprehensive training and a supportive work culture. With a focus on safety and service excellence, the company offers unique opportunities for growth in the transport sector, all while fostering a positive learning environment in the vibrant city of Manchester. Join us to make a meaningful impact in the community and advance your career in a dynamic team.
