At a Glance
- Tasks: Oversee bus services, ensuring reliability and punctuality across the Liverpool City Region.
- Company: Join a dynamic team dedicated to enhancing public transport in the Liverpool area.
- Benefits: Enjoy 25 days annual leave, employee discounts, and various workplace perks.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference in your community by improving public transport services.
- Qualifications: Experience in transport or customer service, strong communication skills, and a passion for excellence.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Performance Supervisor to oversee and control bus services, either across the network or within the control room, ensuring the safe, reliable and punctual delivery of bus services throughout the Liverpool City Region. The role supports the achievement of franchise performance standards, operational KPIs and customer service objectives established by the Liverpool City Region Combined Authority (LCRCA) and the operating company.
Main Responsibilities & Tasks
- Manage the daily delivery of bus services, ensuring reliability, punctuality, service regularity and compliance with franchise and contractual performance standards.
- Monitor operational performance against KPIs, using real-time interventions, driver deployment and resource management to minimise delays, service gaps, disruption, and lost mileage.
- Supervise drivers and coordinate with depot administration and engineering teams to ensure efficient operations, vehicle availability and adherence to legal, safety, and customer service standards.
- Respond effectively to incidents, breakdowns, accidents, adverse weather and road closures, implementing contingency and service recovery plans to maintain service continuity.
- Collaborate with local authorities, emergency services, police and franchise stakeholders to reduce the impact of planned works, major events and operational disruptions on service delivery.
- Maintain accurate operational records, investigate customer feedback, identify performance trends and support continuous improvement initiatives to enhance service quality and customer satisfaction.
Knowledge & Experience Requirements
- Target-driven and motivated to achieve operational, customer service and performance objectives.
- Extensive operational knowledge of the Liverpool City Region Bus Network.
- Experience of managing or coordinating people, resources and operational activities within a transport, logistics or customer service environment.
- Strong understanding of service reliability, punctuality and performance management principles.
- Strong written and verbal communication skills with the ability to communicate effectively at all levels.
- Effective listener with the ability to build positive working relationships and treat others with respect.
- Ability to use initiative, make sound operational decisions and resolve issues in a fast-paced environment.
- Computer literate with experience of using operational management systems and a willingness to embrace new technology.
- Ability to produce clear reports, records and correspondence.
- Ability to assess situations quickly, prioritise effectively and perform under pressure.
- Good understanding of relevant transport legislation, regulations, performance indicators and operational procedures.
- Good knowledge of the Liverpool City Region bus network, key transport corridors and operational challenges.
- Understanding of franchised bus operations, contractual performance requirements and public transport service delivery would be advantageous.
- Demonstrable commitment to customer service excellence and continuous improvement.
Salary & Hours
- 38 hours per week.
- Primary place of work – Birkenhead Bus Depot, CH41 8ES.
- 25 days of annual leave per year plus public holidays.
- Employee benefits and discount application access to hundreds of high street stores.
- Various other workplace benefits including the ability to buy/sell annual leave, long service recognition and many others.
How to apply
Please send your CV and cover letter to [emailprotected] before Friday 10th July 2026.
Performance Supervisor (Wirral) in Birkenhead employer: GO NORTH WEST LIMITED
As a Performance Supervisor at our Birkenhead Bus Depot, you will join a dynamic team dedicated to ensuring the safe and reliable delivery of bus services across the Liverpool City Region. We pride ourselves on fostering a supportive work culture that values employee growth, offering 25 days of annual leave, various workplace benefits, and opportunities for professional development. With a strong commitment to customer service excellence and continuous improvement, we provide a rewarding environment where your contributions directly impact the community.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Supervisor (Wirral) in Birkenhead
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like GO NORTH WEST LIMITED.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by GO NORTH WEST LIMITED. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Performance Supervisor (Wirral) in Birkenhead
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at GO NORTH WEST LIMITED, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at GO NORTH WEST LIMITED and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into GO NORTH WEST LIMITED. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at GO NORTH WEST LIMITED
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at GO NORTH WEST LIMITED.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to GO NORTH WEST LIMITED.
