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- Tasks: Engage with customers, solve issues, and promote our sports leagues.
- Company: Join GO MAMMOTH®, the UK's top social sports provider, making fitness fun!
- Benefits: Enjoy a competitive salary, generous holidays, and free access to sports programmes.
- Why this job: Be part of a vibrant team that values fun, fitness, and social connections.
- Qualifications: Outgoing personality, great communication skills, and a passion for team sports.
- Other info: Work in a relaxed office with regular team socials and a supportive culture.
The predicted salary is between 24000 - 36000 £ per year.
Join GO MAMMOTH®, the leading "social sports" provider in the UK, delivering hundreds of adult sports leagues every week of the year. From traditional Netball & Football leagues to Dodgeball, Basketball, Volleyball, Softball, Rounders and many more. We’re truly passionate about getting people more active and social, ditching their phones and reminding them that the REAL fun still exists offline with friends.
Responsibilities
- The ideal candidate loves talking to people and proactively solving issues.
- You will be responsible for converting customers into passionate evangelists.
- Communicate with customers via phone and email.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Work with internal departments to meet customer’s needs through operational improvements.
Candidate
- Outgoing, "can do" attitude, happy rolling your sleeves up!
- Love picking up the phone and making things happen.
- Comfortable working in a high pressured environment.
- Very organised, with awesome people skills.
- Have an interest in team sports and enjoy the journey more than the destination.
Package
- Competitive salary + generous holiday allowance.
- Relaxed, fun, friendly office in Wandsworth, SW18.
- Like-minded colleagues on a mission to make life fun.
- Regular awesome team / staff socials (we practice what we preach!).
- Free access to all GO Mammoth sports/fitness programmes.
To Apply
PLEASE EMAIL HR DIRECTLY: employment@gomammoth.co.uk Including a Covering Letter (explaining why you’d be perfect for the role) Attaching your CV. IMPORTANT - applying on Linkedin will NOT BE SEEN by our HR team.
Customer Service (Sports) employer: Go Mammoth®
Contact Detail:
Go Mammoth® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service (Sports)
✨Tip Number 1
Show your passion for sports! When you reach out to the company, mention your favourite sports and any relevant experiences. This will demonstrate that you genuinely connect with their mission of promoting social sports.
✨Tip Number 2
Be proactive in your communication. If you have questions about the role or the company, don’t hesitate to ask. This shows your enthusiasm and willingness to engage, which is key in a customer service position.
✨Tip Number 3
Highlight your people skills during any interactions. Share examples of how you've successfully resolved issues or helped customers in the past. This will help you stand out as someone who can convert customers into passionate evangelists.
✨Tip Number 4
Familiarise yourself with GO Mammoth's offerings. Knowing their leagues and programmes inside out will allow you to speak confidently about their services, making you a more attractive candidate for the role.
We think you need these skills to ace Customer Service (Sports)
Some tips for your application 🫡
Understand the Company Culture: Before applying, get a feel for GO MAMMOTH's culture. They value social interaction and an active lifestyle, so reflect this in your application by showcasing your enthusiasm for sports and teamwork.
Craft a Compelling Cover Letter: Your cover letter should clearly explain why you're the perfect fit for the Customer Service role. Highlight your communication skills, problem-solving abilities, and passion for sports. Make it personal and engaging to stand out.
Tailor Your CV: Ensure your CV is tailored to the job description. Emphasise relevant experience in customer service, particularly in high-pressure environments, and any involvement in team sports or community activities that align with GO MAMMOTH's mission.
Follow Application Instructions: Make sure to follow the application instructions precisely. Email your cover letter and CV directly to the provided HR email address, as applications through other platforms will not be considered.
How to prepare for a job interview at Go Mammoth®
✨Show Your Passion for Sports
Since the role is with a sports provider, it's essential to express your enthusiasm for team sports. Share personal experiences or stories that highlight your love for sports and how it has positively impacted your life.
✨Demonstrate Your Communication Skills
As you'll be communicating with customers via phone and email, practice clear and confident communication. Prepare to discuss how you've effectively resolved customer issues in the past, showcasing your ability to listen and respond appropriately.
✨Emphasise Your Problem-Solving Abilities
The company values proactive problem solvers. Be ready to provide examples of how you've tackled challenges in previous roles. Highlight your 'can do' attitude and willingness to roll up your sleeves to get things done.
✨Prepare for a High-Pressure Environment
This role may involve working under pressure, so think of scenarios where you've thrived in such situations. Discuss your organisational skills and how you manage stress while maintaining excellent customer service.
