Role Purpose * To support the timely collection of outstanding customer debts, minimise overdue balances and support the cash flow of the business. The role involves proactively managing customer accounts, resolving payment queries and maintaining accurate records, whilst building positive customer relationships and ensuring compliance with company credit control procedures. Key Responsibilities * Debt Collection: Proactively chase overdue balances by telephone and email, maintain accurate records of customer interactions and credit control activity on k8, and ensure monthly statements and credit chase streams are processed promptly. * Customer Accounts: Manage a portfolio of accounts, including key customers, encouraging timely payments in line with agree credit terms. * Credit Management: Monitor overdue accounts, apply and release credit stops in accordance with company procedures, and review customer credit limits. * Query Resolution: Work closely with customers, branches and sales teams to resolve invoice disputes and outstanding queries promptly. * Debt Recovery: Identify potentially problematic debts, issue formal payment notices and escalate accounts for legal recovery where necessary. * Account Administration: Process new credit applications, set up accounts on k8 and CRM, and maintain accurate customer records. * Payment Processing: Process customer card payments, authorised settlement discounts, credit adjustments and write-offs. * Account Adjustments: Process authorised customer settlement discounts, credit notes and bad debt write-offs. * Reporting and Housekeeping: Maintain accurate collection notes, monitor outstanding invoices and review dormant customer accounts. * Group Support: Provide holiday cover and support consistent credit control procedures across the Group. Skills and Experience * Previous credit control or accounts receivable experience. * Confident communicator with strong negotiation and customer service skills. * Organised, proactive and able to manage competing priorities. * Good attention to detail and ability to resolve problems efficiently. * Competent in Microsoft Excel, Outlook and accounting systems. * Experience of Kerridge k8 and the construction or distribution sector would be advantageous. Personal Attributes * A proactive, organised and commercially aware individual with a firm but professional approach to debt collection. Able to work independently, build positive customer relationships and contribute effectively to the wider finance team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Houghton Regis
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like GO Interiors Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Credit Controller at GO Interiors Ltd.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at GO Interiors Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
