At a Glance
- Tasks: Lead a team of Account Managers and drive client projects from concept to completion.
- Company: Go Inspire, a trusted partner for top UK brands in communications performance.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Join a company that values innovation and continuous improvement.
- Why this job: Shape client success stories while developing your leadership skills in a supportive culture.
- Qualifications: Experience in stakeholder relationships and team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
GO INSPIRE are trusted to deliver improved communications performance by some of the UK’s most notable household brands in both regulated and non-regulated markets. Our end-to-end service offering incorporates data insight and analytics, end-to-end outbound and inbound document management, creative design, commercial print, and highly personalised customer communications, across all channels. We underpin our services with innovative technologies that allow clients to self-serve together with a passion and expertise to deliver our clients’ commercial outcomes. For any elements not directly provided in-house, we source ‘best-in-market’ products and services from our supply chain, including consumables, alternative formats and accessible media services.
Are you a relationship-builder and natural leader who thrives on turning client partnerships into long-term success stories? Go Inspire is looking for a Senior Account Manager to lead a pod of Account Managers while owning a portfolio of key customer relationships — driving projects seamlessly from concept to completion in partnership with teams across the business and trusted external suppliers.
What you'll be doing:
- Leading the Team
- Coach, support, and develop a pod of Account Managers, including structured onboarding for new starters
- Run regular 1:1s, check-ins, and annual reviews, setting clear objectives and development plans
- Monitor workload and quality against an agreed delegation matrix, stepping in on risk and removing blockers
- Lead account health reviews across the team's portfolio, owning recovery plans where needed
- Relationships & Communication
- Build and maintain strong relationships with key customer stakeholders, delivering world-class service
- Hold regular customer meetings to review performance, pipeline, and opportunities
- Provide customers with regular business and industry updates, plus technical guidance to help them achieve their goals
- Project Delivery
- Ensure every project is delivered OTIF (on time, in full) and to exact customer specifications
- Own project schedules end-to-end, communicating changes promptly and managing expectations
- Maintain accurate MIS records, raise POs, and issue clear work instructions to internal teams and suppliers
- Commercial & Growth
- Identify, agree, and document additional costs for invoicing, and invoice projects within agreed KPIs
- Partner with Sales and Leadership to protect existing business and drive account growth
- Champion continuous improvement by gathering and acting on feedback across the business
Requirements
What we're looking for:
- Proven experience building senior stakeholder relationships and leading/coaching a team (e.g. using frameworks like GROW)
- Confident negotiator and communicator, with sound judgement on delegation and escalation
- Strong planning, prioritisation, and administrative skills, with excellent attention to detail
- Resilient under pressure, flexible, and a genuine team player
- Proficient in Microsoft Office and quick to learn internal systems
If you're ready to lead a team and help our clients grow, we'd love to hear from you.
Senior Account Manager in Leicester employer: Go Inspire Group
Go Inspire Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to lead and grow within their roles. With a strong focus on professional development and a commitment to delivering world-class service, team members enjoy ample opportunities for career advancement while working in a dynamic environment that values creativity and teamwork. Located in the UK, the company offers a unique blend of support and autonomy, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Go Inspire Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Go Inspire Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Go Inspire Group:Your cover letter is your chance to shine! Tell us why you want to work at Go Inspire Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Go Inspire Group!
How to prepare for a job interview at Go Inspire Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
