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- Tasks: Provide IT support and maintain systems for a dynamic company.
- Company: Join GO INSPIRE, a leader in innovative communication solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a team that enhances communication for top UK brands.
- Qualifications: Basic IT skills and a passion for problem-solving.
- Other info: Fast-paced environment with room for creativity and innovation.
The predicted salary is between 28800 - 43200 £ per year.
GO INSPIRE are trusted to deliver improved communications performance by some of the UK’s most notable household brands in both regulated and non-regulated markets. Our end-to-end service offering incorporates data insight and analytics, end-to-end outbound and inbound document management, creative design, commercial print, and highly personalised customer communications, across all channels. We underpin our services with innovative technologies that allow clients to self-serve together with a passion and expertise to deliver our clients’ commercial outcomes. For any elements not directly provided in-house, we source ‘best-in-market’ products and services from our supply chain, including consumables, alternative formats and accessible media services.
Responsibilities
- To provide and support information technology services for all divisions of the GI Group.
- To support the business objectives of all divisions of the GI group through specification, installation, maintenance and support of IT software, hardware and communication systems.
- To support and protect the business in all divisions of the group through adherence to GI Solutions Group information security policies and through identification and escalation of information security risks.
Main duties
- Operation of company Helpdesk System and provision of support to clients both internal and external (1st and 2nd line support as skills and experience permit).
- Configuration, operation and management of backups.
- Creation and management of Secure FTP accounts and provision of external client support.
- Installation, configuration and maintenance of computers, workstations and peripherals.
- Administration of Windows AD domains including backing up of data, maintaining user accounts, etc.
- Configuration and support of back office systems.
- Adherence to company change control procedures.
- Creation and maintenance of system documentation.
- Incident management and escalation.
- Configuration, monitoring and maintenance of anti-virus systems.
- Evaluation of equipment, software and systems.
- Recommendation and implementation of enhancements to systems.
- Assisting in process improvement to reduce the cost of quality and to increase efficiency and client satisfaction.
- Responding to out-of-hours calls for assistance, attending on-site if necessary.
- Configuration of e-mail on mobile devices.
- Support of corporate telephony and call centre systems.
- Portable Appliance Testing of IT electrical equipment.
- In addition to the above, we may require you to carry out any other duties within your reasonable competence.
This job description is not exhaustive and is intended to focus upon the main duties and responsibilities of the position. GI Solutions Group reserves the right to update this job description on an as and when required basis to achieve and maintain flexibility in line with business requirements. The individual’s duties also include any other duties that are required from time to time in line with business requirements.
1st Line Support Engineer in Leicester employer: Go Inspire Group - A Xerox Company
Contact Detail:
Go Inspire Group - A Xerox Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or use online resources. Get comfortable with common questions and showcase your skills confidently.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this info to align your answers and show how you fit into their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st Line Support Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support Engineer role. Highlight relevant experience and skills that match the job description, like IT support and incident management. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at GO INSPIRE. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills: Don’t forget to mention your technical skills in your application. Whether it's your experience with Windows AD domains or your knowledge of anti-virus systems, we want to know what you bring to the table. Be specific!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Go Inspire Group - A Xerox Company
✨Know Your Tech
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with IT software, hardware, and communication systems that are relevant to the role. Being able to discuss your experience with these technologies will show you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific incidents where you provided 1st or 2nd line support and how you resolved them. This will demonstrate your ability to handle challenges effectively and your commitment to client satisfaction.
✨Understand the Company Culture
Research GO INSPIRE and their approach to customer communications and technology. Understanding their values and how they operate will help you align your answers with what they're looking for, making you a more appealing candidate.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their current IT challenges or how they measure success in the 1st Line Support Engineer role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
