At a Glance
- Tasks: Build strong client relationships and manage projects from start to finish.
- Company: Join GO INSPIRE, a leader in innovative communication solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative team culture with a focus on continuous improvement.
- Why this job: Make a real impact by driving client success and delivering exceptional service.
- Qualifications: Strong communication skills and excellent organisational abilities required.
The predicted salary is between 40000 - 45000 £ per year.
GO INSPIRE are trusted to deliver improved communications performance by some of the UK's most notable household brands in both regulated and non-regulated markets. Our end-to-end service offering incorporates data insight and analytics, end-to-end outbound and inbound document management, creative design, commercial print, and highly personalised customer communications, across all channels. We underpin our services with innovative technologies that allow clients to self-serve together with a passion and expertise to deliver our clients' commercial outcomes. For any elements not directly provided in-house, we source 'best-in-market' products and services from our supply chain, including consumables, alternative formats and accessible media services.
Are you a relationship-builder who thrives on turning client partnerships into long-term success stories? Go Inspire is looking for an Account Manager to own key customer relationships and drive projects seamlessly from concept to completion - working closely with teams across the business and trusted external suppliers to make it happen.
What you'll be doing:
- Relationships & Communication
- Build and maintain positive relationships with customer stakeholders, delivering World Class service at every touchpoint
- Instigate and attend regular customer meetings to discuss account performance, upcoming projects, and new opportunities
- Keep customers in the loop with regular updates on both GI and the wider industry
- Provide technical support to help customers achieve their goals
- Project Delivery
- Ensure every project is delivered on time, in full (OTIF), and to exact customer specifications
- Own the project schedule end-to-end - keeping key dates accurate and communicating changes promptly
- Populate accurate job information into the MIS and raise accurate Purchase Orders for external suppliers
- Provide clear work instructions to internal departments and external suppliers
- Manage customer stock requirements in line with GI specifications, including delivery documentation and timely billing/recycling of surplus stock
- Commercial & Growth
- Identify, agree, and document costs for client invoicing
- Invoice all projects within agreed KPIs
- Work with Sales and Leadership to protect existing relationships and identify opportunities for account growth
- Share feedback across the business to drive continuous improvement on future projects
- Partner with Production, Sales, and suppliers to find the most efficient way to deliver every job without compromising customer requirements
What we're looking for:
- A strong communicator and negotiator who genuinely understands customer objectives
- Excellent planning, organisation, and administrative skills, with sharp attention to detail
- The ability to prioritise, multitask, and stay composed under pressure and tight deadlines
- A flexible, committed team player who can relate to all areas of the business
- Confident using Microsoft Office tools
Account Manager employer: Go Inspire Group - A Xerox Company
At GO INSPIRE, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through structured onboarding, regular coaching, and development opportunities for our team members. Located in the heart of the UK, we offer a dynamic environment where you can thrive while working with some of the most notable household brands, ensuring that your contributions lead to meaningful and rewarding outcomes.
Contact Details:
Go Inspire Group - A Xerox Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Go Inspire Group - A Xerox Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Go Inspire Group - A Xerox Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Go Inspire Group - A Xerox Company:Your cover letter is your chance to shine! Tell us why you want to work at Go Inspire Group - A Xerox Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Go Inspire Group - A Xerox Company!
How to prepare for a job interview at Go Inspire Group - A Xerox Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
