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- Tasks: Provide IT support and maintain systems for a dynamic company.
- Company: Join GO INSPIRE, a leader in innovative communication solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a team that enhances communication for top UK brands.
- Qualifications: Basic IT skills and a passion for technology.
- Other info: Fast-paced environment with room for creativity and improvement.
The predicted salary is between 24000 - 36000 £ per year.
GO INSPIRE are trusted to deliver improved communications performance by some of the UK’s most notable household brands in both regulated and non-regulated markets. Our end-to-end service offering incorporates data insight and analytics, end-to-end outbound and inbound document management, creative design, commercial print, and highly personalised customer communications, across all channels. We underpin our services with innovative technologies that allow clients to self-serve together with a passion and expertise to deliver our clients’ commercial outcomes. For any elements not directly provided in-house, we source ‘best-in-market’ products and services from our supply chain, including consumables, alternative formats and accessible media services.
Position
To provide and support information technology services for all divisions of the GI Group:
- To support the business objectives of all divisions of the GI group through specification, installation, maintenance and support of IT software, hardware and communication systems.
- To support and protect the business in all divisions of the group through adherence to GI Solutions Group information security policies and through identification and escalation of information security risks.
Main duties
- Operation of company Helpdesk System and provision of support to clients both internal and external (1 and 2nd line support as skills and experience permit).
- Configuration, operation and management of backups.
- Creation and management of Secure FTP accounts and provision of external client support.
- Installation, configuration and maintenance of computers, workstations and peripherals.
- Administration of Windows AD domains including backing up of data, maintaining user accounts, etc.
- Configuration and support of back office systems.
- Adherence to company change control procedures.
- Creation and maintenance of system documentation.
- Incident management and escalation.
- Configuration, monitoring and maintenance of anti-virus systems.
- Evaluation of equipment, software and systems.
- Recommendation and implementation of enhancements to systems.
- Assisting in process improvement to reduce the cost of quality and to increase efficiency and client satisfaction.
- Responding to out-of-hours calls for assistance, attending on-site if necessary.
Other duties
- Configuration of e-mail on mobile devices.
- Support of corporate telephony and call centre systems.
- Portable Appliance Testing of IT electrical equipment.
In addition to the above, we may require you to carry out any other duties within your reasonable competence. This job description is not exhaustive and is intended to focus upon the main duties and responsibilities of the position. GI Solutions Group reserves the right to update this job description on an as and when required basis to achieve and maintain flexibility in line with business requirements. The individual’s duties also include any other duties that are required from time to time in line with business requirements.
1st Line Support Engineer employer: Go Inspire Group - A Xerox Company
Contact Detail:
Go Inspire Group - A Xerox Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Get comfortable with common questions and think about how your skills fit the role of a 1st Line Support Engineer.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, don’t hesitate to share them during interviews. Demonstrating your hands-on experience with IT support can really set you apart from the crowd.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and gives you a better chance of standing out in the hiring process.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support Engineer role. Highlight relevant experience and skills that match the job description, like IT support and incident management. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at GO INSPIRE. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills: Don’t forget to mention your technical skills in your application. Whether it's your experience with Windows AD domains or your knowledge of anti-virus systems, we want to know what you bring to the table. Be specific!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Go Inspire Group - A Xerox Company
✨Know Your Tech
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with IT software, hardware, and communication systems that are relevant to the role. Being able to discuss your experience with these technologies will show you're ready to hit the ground running.
✨Understand the Company
Do a bit of homework on GO INSPIRE and their services. Knowing how they deliver improved communications performance and their approach to client satisfaction will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific support scenarios, especially around incident management and escalation. Think of examples from your past experiences where you successfully resolved issues or improved processes, as this will showcase your problem-solving skills.
✨Show Your Team Spirit
Since you'll be working closely with various divisions, highlight your ability to collaborate and communicate effectively. Share examples of how you've worked in teams before and contributed to achieving common goals, as this will resonate well with the company's focus on teamwork.