Are you passionate about providing exceptional customer service and helping customers find the right solutions?
WasteOnline is looking for a Customer Service Advisor to join our friendly and fast-paced team. Working with domestic and small business customers across the UK, you'll play a key role in ensuring customers receive a seamless experience from initial enquiry through to the completion of their waste and skip hire services.
This is an excellent opportunity for someone who enjoys problem solving, building customer relationships, and working in a commercially focused environment where customer satisfaction is at the heart of everything we do.
About the Role
As a Customer Service Advisor, you'll support customers via telephone, email and live chat, helping them with new bookings, existing orders, product enquires and service-related questions. You'll work closely with a nationwide network of suppliers to coordinate bookings and ensure services are delivered smoothly and efficiently.
No two days are the same. You'll be responsible for resolving customer queries, processing payments and refunds, handling account administration and delivering a first-class customer experience at every interaction.
Duties & Responsibilities:
- Deliver outstanding customer service across phone, email and live chat channels.
- Provide advice and guidance on waste management and skip hire services.
- Convert customer enquiries into bookings and support team sales objectives.
- Manage customer orders from booking through to completion.
- Liaise with suppliers nationwide to arrange and coordinate services.
- Resolve customer and supplier issues quickly and professionally.
- Process payments, refunds and booking amendments accurately.
- Investigate and resolve account and pricing queries.
- Monitor and update pricing information to maintain competitiveness.
- Manage additional charges and ensure they are correctly applied.
- Support customer retention by building positive relationships and encouraging repeat business.
- Respond to customer feedback and online reviews professionally.
- Maintain accurate customer and account records.
Essential Attributes
We're looking for someone who:
- Has excellent verbal and written communication skills.
- Is passionate about providing great customer service.
- Can build rapport quickly and confidently with customers.
- Has strong problem-solving skills and can think on their feet.
- Is organised and able to manage multiple tasks effectively.
- Demonstrates strong attention to detail and accuracy.
- Is confidence using computer systems and working across multiple platforms.
- Works well independently and as part of a team.
- Has a positive, proactive and adaptable approach to work.
- Is commercially aware and understands the importance of achieving team targets.
Experience Required (if applicable)
- Previous experience in a customer service role.
- Experience handling customer queries and resolving issues.
- Experience working in a busy environment with multiple priorities.
- Experience processing transactions, payments or administrative tasks is desirable.
- Sales or order management experience is advantageous.
- Experience within waste management or a similar service-based industry would be beneficial, although full training will be provided.
Benefits
- Incentive structure
- 30 days annual leave (including bank holidays), increasing to 33 days' with length of service
- Attendance bonus scheme
- Health benefits scheme
- Life assurance
- Charity volunteering opportunities
- Free onsite parking
- Full training and progression plan
- Attendance bonus scheme
- Social gatherings
Equality, Diversity and Inclusion
Go Green Ltd is committed to providing an inclusive, safe, and harmonious work environment that values and supports all individuals. As part of our Equality, Diversity and Inclusion (EDI) Policy, we are committed to creating a culture where everyone has equal access to opportunities and resources.
To align with this, we have an Inclusive Recruitment Procedure which is founded on the following values:
- Equity: Strive to provide equal opportunities for all candidates.
- Transparency: Embed an open culture throughout our recruitment process with the aim of building trust and accountability.
- Collaboration: Seek insight from a diverse pool to gain varied perspectives, whilst also reducing the risk of bias in decision making.
- Continuous Improvement: Conduct regular and consistent reviews of our recruitment process and practices, analysing its effectiveness and most importantly how it aligns with best practices in diversity and inclusion.
To be transparent and provide insight, because we believe its important, here's a list of all of our policies relating to embedding an inclusive culture at Go Green Ltd:
- Equality, Diversity and Inclusion Policy
- Inclusive Recruitment Procedure
- Menopause Policy
- Whistleblowing Policy
- Mental Health Policy
We are looking forward to hearing from you!
If you have any questions regarding this vacancy, you can get in touch with our recruitment team by emailing [email protected] or calling (01302) 898877.
Privacy Notice
Go Green is committed to protecting your personal information throughout the recruitment process. Our full Privacy Policy, which explains how we collect, use, store and protect prospective employee data, is available on our website in the Downloads section.
Customer Service Advisor in Doncaster employer: Go Green
At Go Green Ltd, we pride ourselves on being an excellent employer that champions both career development and environmental sustainability. Our vibrant work culture fosters collaboration and inclusivity, offering extensive training and growth opportunities to help you thrive in your role while making a positive impact on the planet. With generous benefits such as 30 days of annual leave, health schemes, and a commitment to equality and diversity, you'll find a rewarding and supportive environment to build your future.
