At a Glance
- Tasks: Support account managers with customer bookings and resolve issues efficiently.
- Company: Join Go Green, a market leader focused on creating greener futures.
- Benefits: Enjoy 30 days annual leave, health benefits, and a progression plan.
- Other info: Inclusive culture with opportunities for charity volunteering and social gatherings.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for a chance to build a long and successful career in a market-leading business with an environmental focus? The chance to make a difference for greener futures throughout the UK? Look no further! A fantastic opportunity has become available for an ambitious individual to join our energetic and friendly Customer Service team. If you want to progress and develop your career within a corporate environment, Go Green will provide the platform and support whilst developing your skills and offering all the necessary training to achieve your goals.
Duties & Responsibilities:
- To support account managers with customer bookings such as new deliveries, exchanges, removals, and resolving issues on site, asking relevant questions and information in order to action accordingly.
- Dealing with varied requests from the mailbox.
- Accurately maintain, file, and assign emails within the shared inbox in a timely manner.
- Demonstrate the ability to organise and coordinate with other team members to complete all tasks with minimal mistakes.
- Complete and contribute to all administrative tasks displayed on the daily work planner.
- Confidently resolve blocked tickets and process basic disputes and amendments, adhering to the targeted time frames.
- Amendments including any administrative charge ups.
- Fully understanding the individual customer requirements.
- Complete administrative reports and spreadsheets.
Essential Attributes:
- Confident communicator.
- Completing tasks in a time efficient manner.
- Provide a high level of customer service to all clients.
- Excellent attention to detail.
- Strong organisation skills.
- Ability to work to tight deadlines and achieve individual targets.
- To consistently expand knowledge of the Company and the waste industry.
Experience Required (if applicable):
- Previous customer service experience is essential.
Benefits:
- 30 days annual leave (including bank holidays), increasing to 33 days' with length of service.
- Attendance bonus scheme.
- Health benefits scheme.
- Life assurance.
- Charity volunteering opportunities.
- Free on-site parking.
- Full training and progression plan.
- Social gatherings.
Equality, Diversity and Inclusion:
Go Green Ltd is committed to providing an inclusive, safe, and harmonious work environment that values and supports all individuals. As part of our Equality, Diversity and Inclusion (EDI) Policy, we are committed to creating a culture where everyone has equal access to opportunities and resources.
To align with this, we have an Inclusive Recruitment Procedure which is founded on the following values:
- Equity: Strive to provide equal opportunities for all candidates.
- Transparency: Embed an open culture throughout our recruitment process with the aim of building trust and accountability.
- Collaboration: Seek insight from a diverse pool to gain varied perspectives, whilst also reducing the risk of bias in decision making.
- Continuous Improvement: Conduct regular and consistent reviews of our recruitment process and practices, analysing its effectiveness and most importantly how it aligns with best practices in diversity and inclusion.
We are looking forward to hearing from you! If you have any questions regarding this vacancy, you can get in touch with our recruitment team by emailing [email protected] or calling (01302) 898877.
Privacy Notice: Go Green is committed to protecting your personal information throughout the recruitment process. Our full Privacy Policy, which explains how we collect, use, store and protect prospective employee data, is available on our website in the Downloads section.
Account Management Operational Support in Doncaster employer: Go Green
At Go Green Ltd, we pride ourselves on being an excellent employer that champions both career development and environmental sustainability. Our vibrant work culture fosters collaboration and inclusivity, offering extensive training and growth opportunities to help you thrive in your role while making a positive impact on the planet. With generous benefits such as 30 days of annual leave, health schemes, and a commitment to equality and diversity, you'll find a rewarding and supportive environment to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Account Management Operational Support in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Go Green. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Go Green before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Management Operational Support in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Go Green:Your cover letter is your chance to shine! Tell us why you want to work at Go Green specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Go Green!
How to prepare for a job interview at Go Green
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
