The Role
Reporting to the Account Director this role is focused on delivering corporate annual reports. Below is a summary of the day-to-day responsibilities:
- Serving as the day-to-day client contact, maintaining efficient, proactive communication, and handling all documentation.
- Building trust and rapport with clients by embodying reliability, clear judgment, and adaptability, ensuring a seamless client experience.
- Cultivating long-term client relationships to drive client retention and satisfaction.
- Collaborate with Account Directors to produce cost estimates and pitch materials for prospective clients and new work.
You’ll be responsible for leading projects and managing programs that could span multiple communication disciplines, including brand, digital, reporting, and employee engagement.
By ensuring seamless delivery and proactive client service, you'll contribute to the commercial success of our accounts. This role emphasizes delivery, relationship-building, and identifying growth opportunities within client accounts, supporting our Account Directors to deliver and grow strategic client development plans.
PLEASE NOTE: THIS ROLE IS A FIXED TERM CONTRACT STARTING IN OCTOBER 2026 THROUGH TO MARCH 2027
KEY RESPONSIBILITIES
- Act as the primary contact for clients, ensuring an exceptional client experience with efficient, clear communication.
- Serve as a trusted partner to clients, taking initiative to deepen client relationships and proactively identify growth opportunities.
- Oversee the delivery process, from kickoff through completion, managing program details and coordinating with internal teams for smooth execution.
- Ensure thorough documentation, including client agendas, contact reports, and updates on progress and performance against targets.
- Lead scoping and requirements sessions, accurately defining project needs and specifications to align with client expectations.
- Liaise with production teams and specialists, ensuring each team member's expertise is utilized to add maximum value to the project.
- Actively participate in knowledge sharing, support colleagues, and contribute to team pitches with support.
Department: Client Services
Location: Edinburgh
Employment type: Contract
Work arrangement: Hybrid
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