The role
- Full community management of key channels (inclusive Instagram, TikTok, YouTube, Facebook & LinkedIn): moderation, replies and escalation, working from a pre-approved answer library
- Replying to urgent messages within a 1-2 hour SLA, and escalating anything sensitive to the Agency
- Contribution to monthly performance reporting
Hours and coverage
- Monday to Friday: 14-24 hours a week available. The core shift = Weekday evenings, 6PM–11PM + 2-3 hours of community management between 9AM - 6PM paced across the day.
- Saturday and Sunday: C. 5 hours a week. Coverage 8AM–11PM - paced check-ins every 2 hours across the day rather than continuous cover.
Please note: At busy event times there may be a need for additional support, which would be remunerated separately.
What you'll need
- Fluent French and English, written and spoken
- Experience in community management for a premium or luxury brand
- Proficiency with Sprinklr Care (queues, tags, routing)
- Comfortable working solo during evening and weekend shifts, with good judgement on when to escalation
- Based in a UK-compatible time zone
Terms
- Remote (although you are welcome to come to our Shoreditch office as much as you wish Mon-Fri, 9-5)
- 6 month initial contract, with a review at three months} "IsExpired":false}
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Fractional Community Manager employer: Go Fractional
At Cambridge Spark, we pride ourselves on being an exceptional employer that values autonomy and expertise. As a Fractional CISO, you will enjoy the flexibility of remote work while contributing to a dynamic security strategy for our clients. Our culture fosters professional growth through independent advisory roles, ensuring you have the opportunity to make a significant impact in a supportive environment focused on delivering high-quality outcomes.
