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- Tasks: Deliver top-notch customer service and manage helpdesk operations in a fast-paced environment.
- Company: Join Go-Fix, a dynamic business in mechanical and drainage services.
- Benefits: Enjoy company events, pension scheme, and free on-site parking.
- Other info: Be part of a supportive team and thrive in a reactive helpdesk role.
- Why this job: Kickstart your career with training opportunities and a chance to grow.
- Qualifications: Helpdesk experience preferred, but a willingness to learn is key.
The predicted salary is between 30000 - 40000 £ per year.
Due to continued investment and growth, another new and exciting opportunity for a helpdesk administrator has arisen. This job would be ideal for someone with helpdesk experience and/or a willingness to train in a new dynamic and upcoming business with the drive to progress further. Go-Fix mechanical and drainage services provide drainage vacuum tanker and other various maintenance services for a broad range of clients in central London and the south of England.
Responsibilities:
- Deliver a high standard of work with excellent customer service.
- Position hours will be Monday to Friday, 8 am to 5 pm.
- Able to prioritise workloads; multitasking is a must as we are a fast-paced reactive helpdesk.
- Excellent organisational skills, able to work to deadlines and under pressure.
- Excellent telephone manner.
- Great communication skills - able to deal with customers and all levels.
- Proficient in Microsoft Office programs: Excel, Outlook, and Word.
- Ability to pick up new processes, retain and process information.
- Ability to be part of a team and carry out a variety of tasks.
- Ability to work on own as well as taking direction from others, while managing time effectively and efficiently.
Operations:
- Monitoring mailboxes.
- Logging and following up on emergency callout orders & POs.
- Ensuring all jobs from previous evenings and weekends are updated.
- Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings.
- Operating, uploading, and updating jobs on our company job management system.
- Updating worksheets with changes and statuses of each job.
- Managing client portals.
- Ability to prioritise own workload to meet deadlines.
- Providing a level of support to our mobile engineers.
- Providing clients with updates on the progression of jobs and projects.
- Working to time scales as part of a high-performing team.
- Taking direction from your line manager.
Benefits:
- Company events.
- Company pension.
- Free parking.
- On-site parking.
Helpdesk Administrator in London employer: Go-fix
Contact Detail:
Go-fix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office or any relevant software, be ready to demonstrate your proficiency. Maybe even bring along a portfolio of your work to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds.
We think you need these skills to ace Helpdesk Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your helpdesk experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Helpdesk Administrator role and how your background fits with our dynamic business. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and a positive tone throughout your written application to demonstrate your ability to connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Go-fix
✨Know Your Stuff
Make sure you brush up on your helpdesk experience and any relevant skills. Familiarise yourself with common issues that might arise in a helpdesk role, especially in a fast-paced environment like Go-Fix. This will show that you're not just willing to learn but also ready to hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think about examples where you've successfully dealt with customers or resolved conflicts. This will demonstrate your ability to handle high-volume calls and maintain a professional telephone manner.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you prioritise tasks and manage your time effectively. You might want to share specific examples of how you've handled multiple responsibilities under pressure. This will highlight your ability to multitask and meet deadlines, which is crucial for the position.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is a must, make sure you're comfortable using Excel, Outlook, and Word. Consider brushing up on any features you might not be familiar with, as this will help you stand out as someone who can quickly adapt to the job management system you'll be using.