At a Glance
- Tasks: Provide top-notch helpdesk support and manage customer enquiries in a fast-paced environment.
- Company: Join Go-Fix, a dynamic business in mechanical and drainage services.
- Benefits: Enjoy company events, pension scheme, and free on-site parking.
- Other info: Be part of a high-performing team and thrive under pressure.
- Why this job: Kickstart your career with training opportunities and a chance to grow.
- Qualifications: Helpdesk experience preferred, but a willingness to learn is key.
The predicted salary is between 30000 - 40000 £ per year.
Due to continued investment and growth, another new and exciting opportunity for a helpdesk administrator has arisen. This job would be ideal for someone with helpdesk experience and/or a willingness to train in a new dynamic and upcoming business with the drive to progress further.
Go-Fix mechanical and drainage services provide drainage vacuum tanker and other various maintenance services for a broad range of clients in central London and the south of England. As one of our office team, you will be expected to deliver a high standard of work with excellent customer service.
The position hours will be Monday to Friday, 8 am to 5 pm.
- Able to prioritise workloads; multitasking is a must as we are a fast-paced reactive helpdesk.
- Excellent organisational skills, able to work to deadlines and under pressure.
- Excellent telephone manner.
- Great communication skills - able to deal with customers and all levels.
- Proficient in Microsoft Office programs: Excel, Outlook, and Word.
- Have the ability to pick up new processes, retain and process information.
- Ability to be part of a team and carry out a variety of tasks.
- The ability to work on your own as well as taking direction from others, but most importantly to manage your time effectively and efficiently.
Responsibilities include:
- Monitoring mailboxes.
- Logging and following up on emergency callout orders & POs.
- Ensuring all jobs from previous evenings and weekends are updated.
- Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings.
- Operating, uploading, and updating jobs on our company job management system.
- Updating worksheets with changes and statuses of each job.
- Managing client portals.
- Providing a level of support to our mobile engineers.
- Providing clients with updates on the progression of jobs and projects.
- Working to time scales as part of a high-performing team.
- Taking direction from your line manager.
Benefits include:
- Company events.
- Company pension.
- Free parking.
- On-site parking.
Helpdesk Administrator employer: Go-fix
Join a well-established and respected company in Thurrock as a Purchase Ledger Clerk, where you will benefit from a stable and supportive work environment that prioritises accuracy and professionalism. With a structured approach to your role, you will enjoy long-term career opportunities, competitive salary, and generous holiday allowances, all while being part of a team that values consistency and high standards in financial operations.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Helpdesk Administrator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to helpdesk scenarios and customer service. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance, demonstrate your proficiency in Microsoft Office and your ability to multitask. Bring examples of how you've managed workloads or improved processes in past roles to the table.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in a Helpdesk Administrator.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your helpdesk experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the Helpdesk Administrator role at Go-Fix and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear language and a positive tone throughout your written application to demonstrate your ability to connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Go-fix
✨Know Your Stuff
Make sure you brush up on your helpdesk experience and any relevant skills. Familiarise yourself with common issues that might come up in a helpdesk role, especially in a fast-paced environment like Go-Fix. Being able to discuss specific scenarios where you've successfully resolved customer queries will really impress.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone manner and communication style. Think about how you can convey information clearly and concisely. You might even want to role-play some common customer interactions with a friend to get comfortable.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed multiple tasks or prioritised workloads in previous roles. The interviewers will want to see that you can handle the pressure of a busy helpdesk, so be ready to share specific instances where you’ve successfully juggled various responsibilities.
✨Be Ready to Learn
Express your willingness to learn new processes and systems. Since Go-Fix is a dynamic business, showing enthusiasm for training and adapting to new tools will set you apart. Share any experiences where you quickly picked up new skills or technologies in the past.
