At a Glance
- Tasks: Deliver top-notch customer service and manage helpdesk operations in a fast-paced environment.
- Company: Join Go-Fix Mechanical and Drainage Services, a growing business in central London.
- Benefits: Enjoy company events, pension plans, and free on-site parking.
- Other info: Be part of a high-performing team and make a real impact!
- Why this job: Kickstart your career in a dynamic role with opportunities for growth and development.
- Qualifications: Helpdesk experience preferred, but training is available for motivated candidates.
The predicted salary is between 25000 - 30000 £ per year.
Due to continued investment and growth, another exciting opportunity for a helpdesk administrator has arisen. This role is ideal for someone with helpdesk experience or a willingness to be trained in a dynamic, upcoming business with a drive to progress further. Go-Fix Mechanical and Drainage Services provides drainage vacuum tanker and other maintenance services for a broad range of clients in central London and the south of England.
Responsibilities
- Deliver a high standard of work with excellent customer service
- Work Monday to Friday, 8 am to 5 pm
- Prioritise workloads; multitasking is essential in our fast‑paced, reactive helpdesk
- Excellent organisational skills, able to work to deadlines and under pressure
- Excellent telephone manner
- Great communication skills – able to deal with customers at all levels
- Proficient in Microsoft Office programs: Excel, Outlook and Word
- Able to pick up new processes, retain and process information
- Work as part of a team and carry out a variety of tasks
- Work independently as well as taking direction from others, managing time effectively and efficiently
Requirements
- Monitor mailboxes
- Log in and follow up on emergency callout orders & PO’s
- Ensure all jobs from previous evenings and weekends are updated
- Answer higher‑volume inbound calls, assist customers with specific enquiries and job bookings
- Operate, upload and update jobs on our company job management system
- Update worksheet with changes and statuses of each job
- Manage client portals
- Prioritise own workload to meet deadlines
- Provide level of support to our mobile engineers
- Provide clients with updates on the progression of jobs and projects
- Work to time scales as part of a high‑performing team
- Take direction from line manager
Benefits
- Company events
- Company pension
- Free parking
- On‑site parking
Helpdesk Administrator in Ash employer: Go-Fix Mechanical & Drainage Services
Go-Fix Mechanical & Drainage Services is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within the design team. Employees benefit from competitive salaries, a company car, and ongoing training opportunities, ensuring personal and professional growth while working on impactful projects across the UK. With a focus on high-profile commercial, healthcare, and industrial projects, this role provides a unique chance to contribute to meaningful developments in the building services sector.
Contact Details:
Go-Fix Mechanical & Drainage Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Ash
✨Tip Number 1
Get to know the company! Research Go-Fix Mechanical and Drainage Services, their values, and what they do. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers at all levels, it’s crucial to sound confident and clear. Try role-playing common helpdesk scenarios with a friend to get comfortable with handling inquiries.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully managed multiple tasks under pressure. This will demonstrate that you can thrive in a fast-paced environment like Go-Fix.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Administrator in Ash
Some tips for your application 🫡
Show Off Your Helpdesk Experience:If you've got helpdesk experience, make sure to highlight it! We want to see how your skills can contribute to our team. If you're new to this, don’t worry – just express your eagerness to learn and grow with us!
Tailor Your Application:Take a moment to customise your application for the Helpdesk Administrator role. Mention specific responsibilities from the job description that excite you, like multitasking or providing excellent customer service. This shows us you’re genuinely interested!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and keep your sentences short. We appreciate a well-organised application that’s easy to read – it reflects your organisational skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Go-Fix Mechanical & Drainage Services
✨Know Your Stuff
Make sure you brush up on your helpdesk experience or any relevant skills. Familiarise yourself with common helpdesk scenarios and how you would handle them. This will show that you're proactive and ready to jump in.
✨Show Off Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Think about examples where you've successfully dealt with customers or resolved issues, as this will demonstrate your ability to connect with clients.
✨Get Organised
With multitasking being essential, prepare to discuss how you manage your workload. Bring examples of how you've prioritised tasks in the past, especially under pressure. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Tech
Since proficiency in Microsoft Office is a must, make sure you're comfortable with Excel, Outlook, and Word. If you can, try to learn a bit about job management systems too, as it shows you're eager to adapt and learn new processes.
