At a Glance
- Tasks: Support customers through financial challenges and provide tailored solutions.
- Company: Go Car Credit, a specialist motor finance lender with a focus on customer care.
- Benefits: Competitive salary, flexible working, 25 days holiday, and wellbeing support.
- Other info: Join a diverse team that values respect and fairness for all.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service, strong communication skills, and empathy.
The predicted salary is between 25000 - 32000 £ per year.
Go Car Credit is a specialist motor finance lender supporting those with less than perfect credit scores to get behind the wheel. Our hire purchase deals don’t just get people a great car – they give people the chance to rebuild their credit score too.
An exciting opportunity has arisen for an Experienced Customer Service Agent to join the Customer Care team based at either our Warrington or Portsmouth office. Our agents are there when our customers need us the most. Where, due to their personal circumstances, a customer needs a greater level of understanding, or an extra level of support, you will be working to understand their situation and offering solutions when they are in times of financial difficulties.
The Customer Service Agents are the main point of contact for our customers and support with a range of queries, as well as taking payments, managing complaints, and assisting with account-related questions. Our agents communicate with our customers using various channels such as inbound and outbound telephony and email. Detailed training will be provided to build on your existing experience. You will help our customers understand their financial and legal obligations and always have good customer outcomes at the forefront of your mind.
We encourage applications from people from all backgrounds to join our team at Go Car Credit. Just as our customers come from diverse backgrounds, so do we, and we treat our team and our customers as individuals - with respect and fairness.
Where and when: Based at our Warrington or Portsmouth office the working hours will be 37.5 hours across Monday to Saturday, between 8am and 8pm, including some bank holidays.
What you need: The right individual will have:
- Experience in dealing with customer queries.
- Experience of working in a contact centre/office environment preferred.
- Great communication skills, with the ability to create and build rapport with our customers (verbal, written and listening).
- Customer service or collections experience preferred.
- Experience in effectively discussing sensitive topics and holding difficult conversations.
- Empathy and patience towards our customers, whilst being open-minded to different customer situations.
- High levels of accuracy and attention to detail with a track record of delivering excellent customer service.
- Experience of working within a financial services or a regulated environment with an understanding of the Consumer Duty and good customer outcomes preferred.
- Experience of updating customer records quickly and accurately.
- High levels of verbal and written communication with strong numeracy and influencing skills.
- Ability to work collaboratively with colleagues and customers for the mutual benefit of our customers and our business.
- Experience with investigating Customers' financial challenges.
In return we offer:
- Competitive salary
- Work-life balance – 37.5 hours per week, hybrid working from our Warrington or Portsmouth office with a level of flexibility that enables you to have a good work-life balance
- 25 days’ holiday plus bank holidays and a day off for your birthday (FTE)
- Wellbeing support – market leading EAP including 24/7 advice line, counselling for you and your immediate family, menopause support and virtual GP appointments, paid leave when you need it most (company sick pay, time off for medical appointments, emergency dependent leave, compassionate leave and fertility treatment leave)
- Financial support – financial coaching
Experienced Customer Service Agent in Warrington employer: Go Car Credit Limited
Go Car Credit Limited is an excellent employer that prioritises empathy and support in its work culture, making it a rewarding place for Customer Care Agents. With comprehensive training and a hybrid working arrangement, employees have the opportunity to grow professionally while making a meaningful impact on customers' lives in Warrington or Portsmouth. The company values work-life balance and offers flexible hours, ensuring a fulfilling and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Customer Service Agent in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Go Car Credit Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Go Car Credit Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Experienced Customer Service Agent in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Go Car Credit Limited:Your cover letter is your chance to shine! Tell us why you want to work at Go Car Credit Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Go Car Credit Limited!
How to prepare for a job interview at Go Car Credit Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
