Go Car Credit Limited in Warrington is seeking an experienced complaints investigator to ensure fair, thorough resolution of customer concerns across the journey with our motor finance service. You will own cases from acknowledgement to final response, gather and review evidence, conduct balanced investigations and draft clear, well-reasoned letters to customers while working with internal teams.
The role requires strong written and verbal communication, investigative and analytical skills, and
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Customer Complaints Investigator & Service Quality Advocate in Warrington employer: Go Car Credit Limited
At Go Car Credit, we pride ourselves on being a people-first employer, offering a supportive and flexible work environment in either Warrington or Portsmouth. With hybrid working options, generous holiday allowances, and a strong focus on employee wellbeing, we empower our Customer Care Agents to make meaningful connections with customers while fostering personal and professional growth within a friendly team atmosphere. Join us to be part of a company that values empathy, resilience, and the drive to make a positive impact in the lives of our customers.
