At a Glance
- Tasks: Handle customer complaints and ensure positive outcomes while improving service levels.
- Company: Go Car Credit, a supportive motor finance lender with a focus on diverse backgrounds.
- Benefits: Hybrid working, 25 days holiday, wellbeing support, and financial guidance.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: Experience in complaints handling and strong communication skills required.
- Other info: Enjoy a casual atmosphere with great perks and career growth opportunities.
The predicted salary is between 28800 - 42000 £ per year.
Go Car Credit is a specialist motor finance lender supporting those with less than perfect credit scores to get behind the wheel. Our hire purchase deals don’t just get people a great car – they give people the chance to rebuild their credit score too.
To support growth we’re looking for an Aftersales Agent to join us at our Warrington office. Our Aftersales Agents serve as the main point of contact for customers with complaints. They take full responsibility for the complaints process - acknowledging, thoroughly investigating, and effectively resolving issues to ensure a positive customer outcome. Additionally, our agents offer feedback and improvement suggestions to the broader business to help continuously enhance our service levels.
This will be an interesting and varied role with day-to-day interaction with customers, introducers and internal stakeholders.
We’re looking for someone with:
- Previous complaints handling experience, ideally in a motor finance environment
- Outstanding verbal communication skills with the ability to have difficult conversations professionally
- Excellent written communication skills including drafting of letters and emails
- Awareness of consumer rights legislation and experience of working in a regulatory environment
- Strong investigative skills with excellent attention to detail
- Excellent organisational skills and the ability to prioritise effectively and work within tight timescales
- Demonstrable experience of building relationships with customers, colleagues and third parties
- Analytical skills to identify complaint trends and perform root cause analysis
- Demonstrable experience of problem solving and decision making
- Strong IT skills with the ability to work across multiple systems
- The desire to work as a team and achieve results that benefit our customers and our business
In return we offer:
- Work-life balance – full time is 37.5 hours per week but we’re open to part time too
- Hybrid working from our Warrington office
- 25 days’ holiday plus bank holidays and a day off for your birthday (FTE)
- Wellbeing support – market leading EAP including 24/7 advice line and 6 sessions of counselling for you and your immediate family, paid leave when you need it most (company sick pay, time off for medical appointments, emergency dependent leave, compassionate leave and fertility treatment leave)
- Financial support – financial wellbeing guidance, discount platform access, car sharing scheme, discounted gym memberships, free flu vaccinations
- Positive culture with a sociable atmosphere, casual dress code, food and drinks provided in the offices at great business park locations
We encourage applications from people from all backgrounds to join our team at Go Car Credit. Just as our customers come from diverse backgrounds, so do we, and we treat our team and our customers as individuals – with respect and fairness. If this sounds like the role for you, please get in touch.
Aftersales Agent (full or part time) in Warrington employer: Go Car Credit Limited
Contact Detail:
Go Car Credit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Agent (full or part time) in Warrington
✨Tip Number 1
Get to know the company inside out! Research Go Car Credit, their values, and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to demonstrate your ability to have tough conversations. Role-play with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled complaints in the past. Highlight your investigative skills and how you’ve turned negative experiences into positive outcomes for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Go Car Credit family!
We think you need these skills to ace Aftersales Agent (full or part time) in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be handling complaints, make sure your written application highlights your outstanding communication skills. Use clear and concise language in your cover letter and CV to demonstrate how you can handle difficult conversations professionally.
Tailor Your Experience: We want to see how your previous complaints handling experience fits with the role. Be specific about your past roles, especially if you've worked in a motor finance environment. This will help us understand how you can contribute to our team.
Highlight Your Investigative Skills: As an Aftersales Agent, you'll need strong investigative skills. In your application, mention any experiences where you've successfully identified complaint trends or performed root cause analysis. This shows us you're detail-oriented and proactive.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Go Car Credit Limited
✨Know Your Stuff
Before the interview, make sure you understand Go Car Credit's mission and values. Familiarise yourself with their approach to motor finance and how they support customers with less than perfect credit scores. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Prepare for Complaints Scenarios
Since the role involves handling complaints, think of specific examples from your past experience where you successfully resolved customer issues. Be ready to discuss your approach, the steps you took, and the positive outcomes. This will demonstrate your problem-solving skills and ability to handle difficult conversations.
✨Show Off Your Communication Skills
Practice articulating your thoughts clearly and professionally. Since you'll be drafting letters and emails, consider preparing a few sample responses to common complaints. This will not only showcase your written communication skills but also your understanding of consumer rights legislation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how feedback is implemented, or what success looks like in this role. This shows that you're engaged and thinking about how you can contribute to the company’s growth.
