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- Tasks: Guide outdoor adventures and ensure a safe, fun experience for all participants.
- Company: Join the UK's #1 outdoor adventure company with a vibrant team culture.
- Benefits: Up to £12.60 per hour, 28 days holiday, flexible hours, and exciting adventure trips.
- Why this job: Be part of a mission to inspire adventurous living while working outdoors.
- Qualifications: Enthusiasm for customer service, teamwork, and a love for the outdoors.
- Other info: Employee-owned company with opportunities for growth and community involvement.
The predicted salary is between 25000 - 30000 £ per year.
Hours: Minimum 48 hours per 4 weeks – part time, weekend and holiday availability essential
Contract: Fixed Term
Pay: Up to £12.60 per hour
Holiday: 28 days per annum, calculated pro-rata
Who are we? We’re the UK’s #1 outdoor adventure company offering outdoor activities across multiple locations in the UK, and we’re looking for enthusiastic individuals with a good head for heights to join our tribe. At Go Ape you’ll work amongst some really great teams in a rewarding role, where you’ll learn a whole bunch of enhanced skills including customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
What you’ll be doing:
- Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times
- Delivering the adventure, ensuring an amazing customer experience
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary
- Carrying out emergency drills in accordance with company directives and training
- Ensuring all landing sites are maintained to the correct standard
- Carrying out course checks and recording/reporting findings
- Caring for equipment and facilities
- Helping with any local marketing opportunities as required
What you’ll need:
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!
- A cheerful disposition, even when under pressure, with excellent interpersonal and communication skills
- To be an enthusiastic team player but able to work under own initiative without supervision
- A high standard of personal hygiene and appearance
- Safety conscious frame of mind with a respect and understanding of Health and Safety
- To be able to demonstrate attention to detail and ability to diligently follow procedures
- To like working outdoors and have a good head for heights
- To be able to get to site – which may mean having your own transport as some of our sites are remote without public transport links
- Able to perform physical duties (with reasonable adjustments where required)
Benefits:
- 28 days’ holiday (pro rata)
- Flexible working hours
- Expeditions & Naturally Powered Days – subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing
- Employer pension contribution matched to 3%
- Retail and Leisure Discounts
- Wellbeing initiatives and support
- Give As You Earn – charity donations direct from your salary
- Volunteering Days – paid time off to volunteer on local social and environmental projects
- Free Go Ape for immediate family or 20% off
Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empowers your voice, opinions and ideas to be heard, giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone.
At Go Ape we are committed to our ‘Working together to Safeguard Children’ obligation for safeguarding and in this role you will be working in a position of trust. We’re an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee. We’re Disability Confident Committed – meaning we give opportunities to disabled applicants and provide an environment in which everyone can thrive.
Customer Activity Assistant (Outdoor Instructor) in Wendover employer: Go Ape
Contact Detail:
Go Ape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) in Wendover
✨Tip Number 1
Get to know the company culture! Before your interview, check out Go Ape's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their adventure.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating amazing experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your enthusiasm for the outdoors! Whether it's hiking, climbing, or just enjoying nature, let them know how much you love being outside. This passion can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) in Wendover
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for outdoor activities shine through! We want to see that you’re excited about the role and ready to create amazing adventures for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any relevant customer service experience or outdoor activities you've been involved in!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Go Ape
✨Know Your Adventure
Familiarise yourself with Go Ape's mission and values. Understand what it means to create adventures and provide customer WOW. This will help you align your answers with the company's ethos during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to ensure a great experience for customers, especially in outdoor or adventurous settings.
✨Demonstrate Safety Awareness
Be ready to discuss your understanding of health and safety procedures. You might be asked how you would handle certain situations on the course, so think through potential scenarios and your approach to ensuring participant safety.
✨Bring Your Enthusiasm
Let your passion for the outdoors and adventure shine through. Share your experiences with outdoor activities and how they have shaped your desire to work in this role. A cheerful disposition can make a big difference!