At a Glance
- Tasks: Welcome customers, instruct on safety, and deliver thrilling outdoor adventures.
- Company: Join the UK's #1 outdoor adventure company with a fun-loving team.
- Benefits: Earn up to £13.45/hour, enjoy 28 days holiday, and get discounts on adventures.
- Other info: Flexible hours, subsidised adventure trips, and opportunities for personal growth.
- Why this job: Make a difference by helping others conquer their fears in nature.
- Qualifications: Enthusiastic team player with a passion for the outdoors and great communication skills.
The predicted salary is between 13 - 13 € per hour.
At Go Ape you'll work amongst some really great teams in a rewarding role, where you'll learn a whole bunch of enhanced skills including customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
Fulfilling Go Ape's Mission and Vision… "To be the best Adventure Leisure company on the planet (where you can be home in time for tea)" "Creating adventures; encouraging everyone to live life adventurously"
What you'll be doing:
- Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities - evaluating participant competence and safety at all times.
- Delivering the adventure, ensuring an amazing customer experience.
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with any local marketing opportunities as required.
What you'll need:
- A 'customer comes first' attitude with drive and enthusiasm to achieve customer WOW!
- A cheerful disposition, even when under pressure with excellent interpersonal and communication skills.
- To be an enthusiastic team player but able to work under own initiative without supervision.
- A High standard of personal hygiene and appearance.
- Safety conscious frame of mind with a respect and understanding of Health and Safety.
- To be able to demonstrate attention to detail and ability to diligently follow procedures.
- To like working outdoors and have a good head for heights.
- To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links.
- Able to perform physical duties (with reasonable adjustments where required).
Pay & Hours:
- Hours: Minimum 16 hours per 4 weeks - part time/weekend and holiday availability essential.
- Contract: Fixed Term.
- Pay: Up to £13.45 per hour.
Benefits:
- Holiday: 28 days per annum, calculated pro-rata.
- Flexible working hours.
- Expeditions & Naturally Powered Days - subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing.
- Employer pension contribution matched to 3%.
- Retail and Leisure Discounts.
- Wellbeing initiatives and support.
- Give As You Earn - charity donations direct from your salary.
- Volunteering Days - paid time off to volunteer on local social and environmental projects.
- Free Go Ape for immediate family or 20% off.
At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust.
Company Overview:
We're the UK's #1 outdoor adventure company offering outdoor activities across multiple locations in the UK, and we're looking for enthusiastic individuals with a good head for heights to join our tribe.
Employment & Equality:
We're an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee. We're Disability Confident Committed which means we give opportunities to disabled applicants and provide an environment in which everyone can thrive.
Customer Activity Assistant (Outdoor Instructor) in Southampton employer: Go Ape
At Go Ape, we pride ourselves on being the UK's leading outdoor adventure company, offering a vibrant work culture that fosters teamwork and personal growth. Our employees enjoy flexible working hours, generous holiday allowances, and unique benefits like subsidised adventure trips and volunteering days, all while contributing to a mission that encourages everyone to live life adventurously. Join us in creating unforgettable experiences for our customers in a supportive environment where your enthusiasm and commitment to safety are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) in Southampton
✨Tip Number 1
Get to know the company! Before your interview, dive into Go Ape's mission and values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our adventure tribe.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for someone. We love a good 'customer WOW' story, so be ready to share how you can create amazing experiences for our guests.
✨Tip Number 3
Show off your enthusiasm for the outdoors! Whether it’s hiking, climbing, or just enjoying nature, let us know how your passion aligns with our outdoor adventures. We want team members who are as excited about the great outdoors as we are!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Go Ape family. Let’s get you swinging into action!
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) in Southampton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for outdoor activities and customer service shine through. We want to see that you’re excited about the role and ready to create amazing experiences for our customers!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of teamwork, communication, or any relevant outdoor experience that showcases your fit for the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Go Ape
✨Know the Company and Its Mission
Before your interview, take some time to understand Go Ape's mission and vision. Familiarise yourself with their commitment to creating adventures and providing exceptional customer service. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Activity Assistant, you'll need to demonstrate a 'customer comes first' attitude. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle pressure while maintaining a cheerful disposition.
✨Emphasise Teamwork and Independence
Go Ape values both teamwork and the ability to work independently. Think of situations where you've successfully collaborated with others, as well as times when you've taken initiative on your own. Be ready to discuss how you balance these two aspects in your work.
✨Prepare for Safety and Risk Assessment Questions
Given the nature of the role, it's crucial to be safety-conscious. Brush up on basic safety procedures and risk assessment principles. Be prepared to answer questions about how you would ensure participant safety during activities and what steps you would take in case of an emergency.
