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- Tasks: Guide outdoor adventures, ensuring safety and delivering unforgettable experiences for customers.
- Company: Join the UK's #1 outdoor adventure company with a vibrant team culture.
- Benefits: Enjoy flexible hours, 28 days holiday, and subsidised adventure trips.
- Other info: Be part of an employee-owned company where your voice matters.
- Why this job: Get paid to work outdoors, develop skills, and inspire others to conquer their fears.
- Qualifications: Enthusiasm for customer service and a love for the outdoors are essential.
The predicted salary is between 10 - 12 £ per hour.
Overview
Hours: Minimum 16 hours per 4 weeks - part time/weekend and holiday availability essential
Contract: Fixed Term
Pay: Up to £12.60 per hour
Holiday: 28 days per annum, calculated pro-rata.
Who we are
We’re the UK’s #1 outdoor adventure company offering outdoor activities across multiple locations in the UK, and we’re looking for enthusiastic individuals with a good head for heights to join our tribe.
What you’ll be doing
- Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities - evaluating participant competence and safety at all times
- Delivering the adventure, ensuring an amazing customer experience
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary
- Carrying out emergency drills in accordance with company directives and training
- Ensuring all landing sites are maintained to the correct standard
- Carrying out course checks and recording/reporting findings
- Caring for equipment and facilities
- Helping with any local marketing opportunities as required
What you’ll need
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!
- A cheerful disposition, even when under pressure with excellent interpersonal and communication skills
- To be an enthusiastic team player but able to work under own initiative without supervision
- A High standard of personal hygiene and appearance
- Safety conscious frame of mind with a respect and understanding of Health and Safety
- To be able to demonstrate attention to detail and ability to diligently follow procedures
- To like working outdoors and have a good head for heights
- To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links
- Able to perform physical duties (with reasonable adjustments where required)
Benefits
- 28 days’ holiday (pro rata)
- Flexible working hours
- Expeditions & Naturally Powered Days - subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing
- Employer pension contribution matched to 3%
- Retail and Leisure Discounts
- Wellbeing initiatives and support
- Give As You Earn – charity donations direct from your salary
- Volunteering Days – paid time off to volunteer on local social and environmental projects
- Free Go Ape for immediate family or 20% off
Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empower your voice, opinions and ideas to be heard giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone. At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust. We’re an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee. We’re Disability Confident Committed which means we give opportunities to disabled applicants and provide an environment in which everyone can thrive.
Customer Activity Assistant (Outdoor Instructor) in Scunthorpe employer: Go Ape
Contact Detail:
Go Ape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) in Scunthorpe
✨Tip Number 1
Get to know the company! Before your interview, dive into Go Ape's values and mission. Show us that you’re not just another candidate but someone who genuinely connects with our passion for outdoor adventures.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. We want to see that 'customer comes first' attitude in action during your chat with us.
✨Tip Number 3
Be ready to showcase your teamwork spirit! Share stories about how you’ve worked well in a team or taken the lead when needed. We love enthusiastic team players who can also shine independently.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged and curious about the role. Whether it’s about the training process or the types of activities we offer, we appreciate candidates who are eager to learn more.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) in Scunthorpe
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for outdoor activities shine through! We want to see that you’re excited about the role and ready to bring that 'customer comes first' attitude to our team.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. If you've got experience in customer service or working outdoors, shout about it! We love seeing how you fit into our tribe.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Go Ape
✨Know Your Stuff
Before the interview, make sure you understand what being a Customer Activity Assistant involves. Familiarise yourself with Go Ape's activities and values. This will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've provided excellent service in the past. Think of times when you went above and beyond to ensure someone had a great experience, especially in outdoor or team settings.
✨Safety First!
Demonstrate your understanding of health and safety protocols. Be prepared to discuss how you would handle safety checks and emergency situations. Showing that you take safety seriously will impress the interviewers and align with their values.
✨Be Yourself and Have Fun
Go Ape is looking for enthusiastic individuals, so let your personality shine through! Share your passion for the outdoors and any relevant experiences. Remember, they want to see if you’ll fit into their team culture, so don’t be afraid to show your cheerful side!