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- Tasks: Guide outdoor adventures, ensuring safety and delivering unforgettable experiences for customers.
- Company: Join the UK's #1 outdoor adventure company with a vibrant team culture.
- Benefits: Up to £13.45 per hour, 28 days holiday, flexible hours, and subsidised adventure trips.
- Other info: Employee-owned company with opportunities for growth and community involvement.
- Why this job: Embrace the outdoors, develop skills, and inspire others to conquer their fears.
- Qualifications: Enthusiasm for customer service, teamwork, and a love for outdoor activities.
The predicted salary is between 13 - 13 £ per hour.
Hours: Minimum 16 hours per 4 weeks – part time/weekend and holiday availability essential
Contract: Fixed Term
Pay: Up to £13.45 per hour
Holiday: 28 days per annum, calculated pro-rata
Who are we? We’re the UK’s #1 outdoor adventure company offering outdoor activities across multiple locations in the UK, and we’re looking for enthusiastic individuals with a good head for heights to join our tribe. At Go Ape you’ll work amongst some really great teams in a rewarding role, where you’ll learn a whole bunch of enhanced skills including; customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
What you’ll be doing:
- Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times
- Delivering the adventure, ensuring an amazing customer experience
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary
- Carrying out emergency drills in accordance with company directives and training
- Ensuring all landing sites are maintained to the correct standard
- Carrying out course checks and recording/reporting findings
- Caring for equipment and facilities
- Helping with any local marketing opportunities as required
What you’ll need:
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!
- A cheerful disposition, even when under pressure with excellent interpersonal and communication skills
- To be an enthusiastic team player but able to work under own initiative without supervision
- A high standard of personal hygiene and appearance
- Safety conscious frame of mind with a respect and understanding of Health and Safety
- To be able to demonstrate attention to detail and ability to diligently follow procedures
- To like working outdoors and have a good head for heights
- To be able to get to site – which may mean having your own transport as some of our sites are remote without public transport links
- Able to perform physical duties (with reasonable adjustments where required)
Benefits:
- 28 days’ holiday (pro rata)
- Flexible working hours
- Expeditions & Naturally Powered Days – subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing
- Employer pension contribution matched to 3%
- Retail and Leisure Discounts
- Wellbeing initiatives and support
- Give As You Earn – charity donations direct from your salary
- Volunteering Days – paid time off to volunteer on local social and environmental projects
- Free Go Ape for immediate family or 20% off
Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empower your voice, opinions and ideas to be heard giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone.
At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust. We’re an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee. We’re Disability Confident Committed which means we give opportunities to disabled applicants and provide an environment in which everyone can thrive.
Customer Activity Assistant (Outdoor Instructor) in Ringwood employer: Go Ape
Contact Detail:
Go Ape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) in Ringwood
✨Tip Number 1
Get to know the company culture! Before your interview, check out Go Ape's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their adventure.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating amazing experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your enthusiasm for the outdoors! Whether it's hiking, climbing, or just enjoying nature, let your passion shine through. This will resonate with the team and demonstrate that you're a perfect fit for their adventurous spirit.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your interest in joining the Go Ape tribe.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) in Ringwood
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for outdoor activities shine through! We want to see that you’re excited about the role and ready to create amazing adventures for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any relevant customer service experience or outdoor activities you've been involved in!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Go Ape
✨Know Your Adventure
Before the interview, dive into Go Ape's mission and values. Familiarise yourself with their outdoor activities and customer service approach. This will help you align your answers with what they’re looking for and show your genuine enthusiasm for the role.
✨Show Off Your People Skills
As a Customer Activity Assistant, you'll be interacting with customers constantly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve gone above and beyond to create a memorable experience for someone.
✨Safety First!
Since safety is a big part of the role, brush up on basic safety procedures related to outdoor activities. Be ready to discuss how you would handle safety checks and emergency situations. Showing that you have a safety-conscious mindset will impress the interviewers.
✨Be Ready for Teamwork
Go Ape values teamwork, so be prepared to talk about your experiences working in a team. Share specific examples where you collaborated with others to achieve a goal or overcome a challenge. Highlight your ability to work independently too, as they want someone who can take initiative.