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- Tasks: Guide outdoor adventures and ensure a safe, fun experience for all participants.
- Company: Join the UK's #1 outdoor adventure company with a vibrant team culture.
- Benefits: Earn up to £12.60 per hour, enjoy flexible hours, and receive 28 days holiday.
- Other info: Employee-owned company with opportunities for growth and community involvement.
- Why this job: Embrace the outdoors, develop skills, and make a real impact on people's adventures.
- Qualifications: Enthusiastic team player with a customer-first attitude and good communication skills.
The predicted salary is between 25000 - 30000 £ per year.
At Go Ape you will work amongst some really great teams in a rewarding role, where you will learn a whole bunch of enhanced skills including customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
What you will be doing:
- Fulfilling Go Ape's Mission and Vision: "To be the best Adventure Leisure company on the planet (where you can be home in time for tea)" and "Creating adventures; encouraging everyone to live life adventurously".
- Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times.
- Delivering the adventure, ensuring an amazing customer experience.
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with any local marketing opportunities as required.
What you will need:
- A 'customer comes first' attitude with drive and enthusiasm to achieve customer WOW!
- A cheerful disposition, even when under pressure with excellent interpersonal and communication skills.
- To be an enthusiastic team player but able to work under own initiative without supervision.
- A high standard of personal hygiene and appearance.
- Safety conscious frame of mind with a respect and understanding of Health and Safety.
- To be able to demonstrate attention to detail and ability to diligently follow procedures.
- To like working outdoors and have a good head for heights.
- To be able to get to site – which may mean having your own transport as some of our sites are remote without public transport links.
- Able to perform physical duties (with reasonable adjustments where required).
We are the UK's #1 outdoor adventure company offering outdoor activities across multiple locations in the UK, and we are looking for enthusiastic individuals with a good head for heights to join our tribe.
Hours & Contract:
- Hours: Minimum 48 hours per 4 weeks – part time/weekend and holiday availability essential.
- Contract: Fixed Term.
- Pay: Up to £12.60 per hour.
- Holiday: 28 days per annum, calculated pro-rata & 28 days’ holiday (pro rata).
- Flexible working hours.
- Expeditions & Naturally Powered Days – subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing.
- Employer pension contribution matched to 3%.
- Retail and Leisure Discounts.
- Wellbeing initiatives and support.
- Give As You Earn – charity donations direct from your salary.
- Volunteering Days – paid time off to volunteer on local social and environmental projects.
- Free Go Ape for immediate family or 20% off.
Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empower your voice, opinions and ideas to be heard giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone.
At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust. We are an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee. We are Disability Confident Committed which means we give opportunities to disabled applicants and provide an environment in which everyone can thrive.
Customer Activity Assistant (Outdoor Instructor) in Pickering employer: Go Ape
Contact Detail:
Go Ape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) in Pickering
✨Tip Number 1
Get to know the company! Before your interview, dive into Go Ape's mission and values. Show us that you’re not just another candidate but someone who genuinely connects with our adventurous spirit and customer-first attitude.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to create that 'customer WOW' experience. We want to see how you handle different situations, especially under pressure.
✨Tip Number 3
Be ready to showcase your teamwork skills! We love a good team player, so come prepared with examples of how you've worked well with others in the past. Remember, we’re all about creating adventures together!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our tribe at Go Ape!
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) in Pickering
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for outdoor activities and customer service shine through. We want to see that you’re excited about the role and ready to create amazing adventures for our customers!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any relevant experience in customer service or outdoor activities to show us you’re the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us understand your qualifications without getting lost in the details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Go Ape
✨Know the Company and Its Values
Before your interview, take some time to research Go Ape's mission and vision. Understand their commitment to customer service and adventure. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Customer Service Skills
Since the role focuses heavily on customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to create a memorable experience for someone, as this will resonate well with the interviewers.
✨Show Enthusiasm for the Outdoors
Make sure to express your love for outdoor activities and your comfort with heights. Share any relevant experiences you have had in similar environments, whether it's hiking, climbing, or other adventurous pursuits. This will help convey your passion for the role and the company.
✨Prepare for Safety and Procedure Questions
Given the emphasis on safety and following procedures, be ready to discuss how you would handle various scenarios related to risk assessments and emergency drills. Familiarise yourself with basic safety protocols and think about how you would ensure a safe environment for customers.