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- Tasks: Lead outdoor activities while ensuring customer safety and delivering exceptional service.
- Company: Exciting outdoor adventure company in the UK with a focus on customer experience.
- Benefits: Flexible hours, 28 days holiday, discounts, and wellbeing initiatives.
- Other info: Perfect for those who love adventure and want to make a difference.
- Why this job: Join a fun team and inspire others to enjoy the great outdoors safely.
- Qualifications: Strong communication skills and a passion for outdoor activities.
The predicted salary is between 20000 - 30000 £ per year.
An outdoor adventure company in the United Kingdom is seeking a Customer Activity Assistant to provide outstanding service while ensuring customer safety during outdoor activities. The role includes welcoming participants, instructing on safety procedures, and monitoring activities.
Ideal candidates should have strong communication skills, a customer-first attitude, and the ability to work outdoors.
The position offers flexible working hours, 28 days of pro-rata holiday, and various employee benefits including discounts and wellbeing initiatives.
Outdoor Activity Instructor — Customer WOW & Safety Lead employer: Go Ape
Contact Detail:
Go Ape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outdoor Activity Instructor — Customer WOW & Safety Lead
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, we recommend doing mock interviews with friends or family. Focus on how you can convey safety instructions clearly and engage participants effectively.
✨Tip Number 3
Show off your outdoor experience! Whether it's hiking, climbing, or any other adventure sport, make sure to highlight your relevant experiences. We want to see your passion for the outdoors and how it translates into ensuring customer safety.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for roles that match your skills and interests.
We think you need these skills to ace Outdoor Activity Instructor — Customer WOW & Safety Lead
Some tips for your application 🫡
Show Your Passion for the Outdoors: When writing your application, let us know why you love outdoor activities! Share any personal experiences or adventures that highlight your enthusiasm and connection to nature. This will help us see your genuine interest in the role.
Highlight Your Communication Skills: Since this role involves welcoming participants and instructing on safety procedures, make sure to showcase your strong communication skills. Use examples from past experiences where you effectively communicated with others, especially in a customer service setting.
Emphasise Safety Awareness: Safety is key in this role, so don’t forget to mention any relevant training or experience you have in ensuring safety during outdoor activities. We want to know how you prioritise safety while still making the experience enjoyable for customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Go Ape
✨Know Your Safety Procedures
Make sure you’re well-versed in safety protocols related to outdoor activities. Be prepared to discuss how you would instruct participants on these procedures and ensure their safety during activities. This shows your commitment to customer safety, which is crucial for the role.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you provided exceptional customer service. Highlight how you welcomed participants and ensured they had a great time while prioritising their safety. This will demonstrate your customer-first attitude that the company values.
✨Be Ready for Outdoor Scenarios
Prepare for situational questions that might involve outdoor scenarios. For instance, how would you handle a participant who is not following safety instructions? Practising these responses can help you feel more confident and show that you can think on your feet.
✨Emphasise Flexibility and Teamwork
Since the role offers flexible working hours, be ready to discuss your availability and willingness to adapt. Also, highlight your ability to work as part of a team, as collaboration is key in ensuring a safe and enjoyable experience for all participants.