At a Glance
- Tasks: Welcome customers, ensure safety, and deliver unforgettable outdoor adventures.
- Company: Go Ape, a fun and inclusive outdoor adventure company.
- Benefits: Earn up to £13.45/hour, enjoy flexible hours, and get free adventures for family.
- Other info: Great opportunities for personal growth and community involvement.
- Why this job: Join a vibrant team and help others conquer their fears in nature!
- Qualifications: Customer-focused attitude, teamwork skills, and a love for the outdoors.
The predicted salary is between 28000 - 30000 € per year.
At Go Ape you'll work amongst some really great teams in a rewarding role, where you'll learn a whole bunch of enhanced skills including customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
What you'll be doing:
- Welcoming customers and providing customer WOW while you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times.
- Delivering the adventure, ensuring an amazing customer experience.
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with any local marketing opportunities as required.
What you'll need:
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!
- A cheerful disposition, even when under pressure, with excellent interpersonal and communication skills.
- To be an enthusiastic team player but able to work under own initiative without supervision.
- A high standard of personal hygiene and appearance.
- Safety conscious frame of mind with respect and understanding of Health and Safety.
- To be able to demonstrate attention to detail and ability to diligently follow procedures.
- To like working outdoors and have a good head for heights.
- To be able to get to site – which may mean having your own transport as some sites are remote without public transport links.
- Able to perform physical duties (with reasonable adjustments where required).
Hours, Contract and Pay:
- Minimum 48 hours per 4 weeks – part time, weekend and holiday availability essential.
- Fixed Term Contract.
- Pay up to £13.45 per hour.
- Holiday: 28 days per annum, calculated pro-rata.
- Flexible working hours.
- Expeditions & Naturally Powered Days – subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing.
- Employer pension contribution matched to 3%.
- Retail and Leisure Discounts.
- Wellbeing initiatives and support.
- Give As You Earn – charity donations direct from your salary.
- Volunteering Days – paid time off to volunteer on local social and environmental projects.
- Free Go Ape for immediate family or 20% off.
At Go Ape we are committed to our ‘Working together to Safeguard Children’ obligation for safeguarding and in this role you will be working in a position of trust. We’re an equal opportunities employer and encourage applications from all sections of the community. We provide Diversity and Inclusion training for every employee and are Disability Confident and Committed, giving opportunities to disabled applicants to thrive.
Customer Activity Assistant (Outdoor Instructor in Maidstone employer: Go Ape
At Go Ape, we pride ourselves on fostering a vibrant and inclusive work culture where teamwork and personal growth are at the forefront. As a Customer Activity Assistant, you'll not only gain invaluable skills in customer service and safety instruction but also enjoy unique benefits like subsidised adventure trips and flexible working hours. Our commitment to employee wellbeing and community engagement makes Go Ape an exceptional employer for those seeking a rewarding outdoor experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor in Maidstone
✨Tip Number 1
Get to know the company culture! Before your interview, check out Go Ape's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your 'customer comes first' attitude.
✨Tip Number 3
Show off your teamwork spirit! Prepare to discuss how you've worked well with others in previous roles. Go Ape values collaboration, so highlighting your ability to work as part of a team will definitely score you some points.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the company. This shows your enthusiasm and helps you figure out if Go Ape is the right fit for you.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor in Maidstone
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and the outdoors shine through. We want to see that you’re excited about the role and ready to bring that 'customer comes first' attitude!
Be Specific About Your Skills:Make sure to highlight any relevant skills or experiences that match what we’re looking for. Whether it’s teamwork, communication, or safety awareness, give us examples that show you can deliver that amazing customer experience.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your application professional. Use clear language and check for typos – we want to see your attention to detail right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Go Ape
✨Know Your Customer Service Skills
Make sure you can talk about your customer service experience confidently. Think of specific examples where you've gone above and beyond to create a 'WOW' moment for a customer. This will show that you understand the importance of customer satisfaction in this role.
✨Demonstrate Your Safety Awareness
Since safety is a big part of the job, be prepared to discuss how you prioritise safety in your previous roles. You might want to mention any relevant training or experiences where you had to follow safety procedures or conduct risk assessments.
✨Show Your Team Spirit
This role requires teamwork, so think of times when you've successfully worked as part of a team. Be ready to share how you contribute to a positive team environment and how you handle challenges with your colleagues.
✨Get Familiar with the Outdoors
As an Outdoor Instructor, you'll need to show your enthusiasm for outdoor activities. Share your experiences with outdoor adventures and how they’ve shaped your ability to instruct and engage with customers in a fun and safe way.
