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- Tasks: Guide outdoor adventures, ensuring safety and delivering unforgettable experiences for customers.
- Company: Join the UK's #1 outdoor adventure company with a vibrant team culture.
- Benefits: Earn up to £12.60 per hour, enjoy flexible hours, and get 28 days holiday.
- Why this job: Embrace the outdoors, develop skills, and inspire others to conquer their fears.
- Qualifications: Enthusiastic, safety-conscious, and a team player with great communication skills.
- Other info: Enjoy subsidised adventure trips and be part of a diverse, inclusive workplace.
The predicted salary is between 10 - 12 £ per hour.
We are the UK's #1 outdoor adventure company offering outdoor activities across multiple locations in the UK, and we are looking for enthusiastic individuals with a good head for heights to join our tribe. At Go Ape you will work amongst some really great teams in a rewarding role, where you will learn a whole bunch of enhanced skills including customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
Responsibilities
- Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities - evaluating participant competence and safety at all times.
- Delivering the adventure, ensuring an amazing customer experience.
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with any local marketing opportunities as required.
Qualifications
- A 'customer comes first' attitude with drive and enthusiasm to achieve customer WOW!
- A cheerful disposition, even when under pressure with excellent interpersonal and communication skills.
- To be an enthusiastic team player but able to work under own initiative without supervision.
- A high standard of personal hygiene and appearance.
- Safety conscious frame of mind with a respect and understanding of Health and Safety.
- To be able to demonstrate attention to detail and ability to diligently follow procedures.
- To like working outdoors and have a good head for heights.
- To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links.
- Able to perform physical duties (with reasonable adjustments where required).
Benefits
- Real Living Wage (once trained for 18+).
- 28 days' holiday (pro rata).
- Flexible working hours.
- Expeditions & Naturally Powered Days - subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing.
- Employer pension contribution matched to 3%.
- Retail and Leisure Discounts.
- Wellbeing initiatives and support.
- Give As You Earn - charity donations direct from your salary.
- Volunteering Days - paid time off to volunteer on local social and environmental projects.
- Free Go Ape for immediate family or 20% off Go Ape (Employee-Owned meaning every Go Ape employee is a co-owner of the business).
- Company Events, Employee Discount, Health & Wellbeing Programme.
EEO & Diversity Statement
Diversity, equity and inclusion matters at Go Ape. We have a working environment where we value and respect every individual's unique contribution, enabling all of our co-owners to thrive and achieve their full potential. Our Glassdoor rating for Diversity & Inclusion is 4.8 out of 5, this is above the average for our industry and a company of our size. As well as providing training, we issue a survey to our new co-owners at Go Ape to support us in monitoring equality, diversity and inclusion in the recruitment and onboarding process. We are pleased to hold a score of 4.88 out of 5 in response to the following question 'On a scale of 1 - 5, how accurate would you say the following statement is 'I feel welcome at Go Ape' (5 being very accurate). As the above illustrates, we are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider reasonable adjustments for all our roles.
Job Type: Part-time. Pay: Up to £12.60 per hour.
Customer Activity Assistant (Outdoor Instructor) - Haldon in Exeter employer: Go Ape
Contact Detail:
Go Ape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) - Haldon in Exeter
✨Tip Number 1
Get to know the company! Before your interview, dive into Go Ape's values and mission. This way, you can show off your enthusiasm for outdoor adventures and how you fit into their tribe.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will help you stand out as someone who truly embodies the 'customer comes first' attitude.
✨Tip Number 3
Show your adventurous side! If you have any outdoor experience or hobbies, be sure to mention them. Whether it's hiking, climbing, or just enjoying nature, it’ll demonstrate that you’re a great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) - Haldon in Exeter
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for outdoor activities shine through! We want to see that you’re excited about the role and ready to bring that 'customer comes first' attitude to our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing how you can contribute to delivering amazing customer experiences!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your relevant experiences and skills, so we can easily see why you’d be a great fit for our tribe.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Go Ape
✨Know Your Adventure
Before the interview, get familiar with Go Ape's activities and values. Understand what makes their customer experience unique and think about how you can contribute to that 'customer WOW' they’re after.
✨Show Your Enthusiasm
Bring your energy and passion for the outdoors to the interview. Share personal stories about your experiences in outdoor activities or working with customers to demonstrate your enthusiasm and suitability for the role.
✨Safety First Mindset
Be prepared to discuss safety procedures and your understanding of health and safety regulations. Think of examples where you've prioritised safety in previous roles or activities, as this is crucial for the position.
✨Team Player Vibes
Highlight your teamwork skills during the interview. Share examples of how you've worked effectively in a team setting, especially in high-pressure situations, to show that you can thrive in Go Ape's collaborative environment.