At a Glance
- Tasks: Welcome guests, ensure safety, and deliver unforgettable outdoor experiences.
- Company: Go Ape, a fun and adventurous outdoor activity provider.
- Benefits: Flexible hours, 28 days holiday, and subsidised adventure trips.
- Other info: Opportunities for personal growth and community volunteering.
- Why this job: Join a vibrant team and inspire others to conquer their fears outdoors.
- Qualifications: Customer-focused attitude, great communication skills, and a love for the outdoors.
The predicted salary is between 13 - 13 € per hour.
Hours: Minimum 16 hours per 4 weeks – part time, weekend and holiday availability essential
Contract: Fixed Term
Pay: Up to £13.45 per hour
Holiday: 28 days per annum (pro‑rata)
About the Role
At Go Ape, you’ll work within our teams in a rewarding position focused on delivering outstanding customer experiences. You’ll be responsible for welcoming and briefing guests, ensuring safety, managing equipment, and supporting education programmes.
Responsibilities
- Welcoming customers and providing a WOW experience while fitting, removing, and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities, evaluating participant competence and safety at all times.
- Delivering the adventure and ensuring an amazing customer experience.
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with local marketing opportunities as required.
Qualifications
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW.
- A cheerful disposition, even when under pressure, with excellent interpersonal and communication skills.
- Ability to work as an enthusiastic team player and independently without supervision.
- A high standard of personal hygiene and appearance.
- Safety‑conscious mindset with respect for Health and Safety procedures.
- Attention to detail and ability to diligently follow procedures.
- Enjoyable outdoor work and a good head for heights.
- Ability to travel to sites – some sites are remote and may require your own transport.
- Physical capability to perform duties (reasonable adjustments available where required).
Benefits
- 28 days’ holiday (pro‑rate).
- Flexible working hours.
- Subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing.
- Employer pension contribution matched to 3%.
- Retail and leisure discounts.
- Wellbeing initiatives and support.
- Give As You Earn – charity donations directly from your salary.
- Volunteering days – paid time off to volunteer on local social and environmental projects.
- Free Go Ape for immediate family or 20% off.
Equal Opportunity Statement
We’re an equal opportunities employer and encourage applications from all sections of the community. We provide Diversity and Inclusion training for every employee. We’re Disability Confident Committed, giving opportunities to disabled applicants and ensuring an inclusive environment for all.
Customer Activity Assistant (Outdoor Instructor) in Eastleigh employer: Go Ape
At Go Ape, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Customer Activity Assistant, you'll enjoy flexible working hours, generous holiday allowances, and unique benefits like subsidised adventure trips and volunteering days, all while contributing to unforgettable outdoor experiences for our guests. Join us in a role that not only values your personal growth but also encourages a passion for adventure and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) in Eastleigh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Go Ape's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a WOW experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your enthusiasm for the outdoors! Whether it's hiking, climbing, or any other adventure, let them know how much you love being outside. Your passion can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you top of mind.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) in Eastleigh
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for outdoor activities and customer service shine through. We want to see that you’re excited about the role and ready to deliver that WOW experience to our guests!
Tailor Your Application:Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with what we do at Go Ape, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Customer Activity Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Go Ape
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Activity Assistant. Familiarise yourself with the key tasks like welcoming guests, ensuring safety, and managing equipment. This will help you demonstrate your enthusiasm and readiness to deliver that WOW experience.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to showcase your interpersonal skills. Think of examples where you've successfully engaged with customers or helped someone overcome a challenge. A cheerful disposition goes a long way, so let your personality shine through!
✨Safety First, Always
Given the nature of the job, it's crucial to highlight your understanding of health and safety procedures. Be ready to discuss how you would ensure participant safety and what steps you would take in an emergency. This shows that you’re not just enthusiastic but also responsible.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific situation with a guest or how you would conduct a safety briefing. Practising these scenarios beforehand can help you respond confidently and effectively.
