Customer Activity Assistant (Outdoor Instructor)
Hours: Minimum 48 hours per 4 weeks – part time, weekend and holiday availability essential.
Contract: Fixed Term.
Pay: Up to £13.45 per hour.
Holiday: 28 days per annum, calculated pro‑rata.
What you’ll be doing
Fulfilling Go Ape's mission and vision: 'To be the best Adventure Leisure company on the planet (where you can be home in time for tea)', 'Creating adventures; encouraging everyone to live life adventurously'.
- Welcoming customers and providing WOW while preparing them to take part in activities; fitting, removing and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities, evaluating participant competence and safety at all times.
- Delivering the adventure, ensuring an amazing customer experience.
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with any local marketing opportunities as required.
What you’ll need
- A 'customer comes first' attitude with drive and enthusiasm to achieve customer WOW.
- A cheerful disposition, even when under pressure, with excellent interpersonal and communication skills.
- To be an enthusiastic team player but able to work under own initiative without supervision.
- A high standard of personal hygiene and appearance.
- Safety conscious frame of mind with respect and understanding of Health and Safety.
- To be able to demonstrate attention to detail and ability to diligently follow procedures.
- To like working outdoors and have a good head for heights.
- To be able to get to site – which may mean having your own transport as some sites are remote without public transport links.
- Able to perform physical duties, with reasonable adjustments where required.
Benefits
- 28 days’ holiday (pro‑rata).
- Flexible working hours.
- Expeditions & Naturally Powered Days – subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing.
- Employer pension contribution matched to 3%.
- Retail and Leisure discounts.
- Wellbeing initiatives and support.
- Give As You Earn – charity donations direct from your salary.
- Volunteering Days – paid time off to volunteer on local social and environmental projects.
- Free Go Ape for immediate family or 20% off.
Equal opportunities
We’re an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee.
Disability inclusive
We’re Disability Confident and committed, giving opportunities to disabled applicants and providing an environment in which everyone can thrive.
