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- Tasks: Guide customers through thrilling outdoor activities while ensuring their safety and enjoyment.
- Company: Go Ape is an adventure leisure company focused on creating unforgettable experiences in nature.
- Benefits: Enjoy flexible hours, 28 days holiday, subsidized adventure trips, and retail discounts.
- Why this job: Join a passionate team, develop essential skills, and make a positive impact on others' adventures.
- Qualifications: Must have a customer-first attitude, excellent communication skills, and a love for the outdoors.
- Other info: Employee-owned with opportunities for tax-free bonuses and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
At Go Ape you’ll work amongst some really great teams in a rewarding role, where you’ll learn a whole bunch of enhanced skills including; customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
What you’ll be doing
Fulfilling Go Apes Mission and Vision ….
"To be the best Adventure Leisure company on the planet (where you can be home in time for tea)"
"Creating adventures; encouraging everyone to live life adventurously"
· Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment
· Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times
· Delivering the adventure, ensuring an amazing customer experience
· Hosting schools and education groups, helping children to take on new adventures and overcome their fears
· Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary
· Carrying out emergency drills in accordance with company directives and training
· Ensuring all landing sites are maintained to the correct standard
· Carrying out course checks and recording/reporting findings
· Caring for equipment and facilities
· Helping with any local marketing opportunities as required
What you’ll need
· A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!
· A cheerful disposition, even when under pressure with excellent interpersonal and communication skills
· To be an enthusiastic team player but able to work under own initiative without supervision
· A High standard of personal hygiene and appearance
· Safety conscious frame of mind with a respect and understanding of Health and Safety
· To be able to demonstrate attention to detail and ability to diligently follow procedures
· To like working outdoors and have a good head for heights
· To be able to get to site – which may mean having your own transport as some of our sites are remote without public transport links
· Able to perform physical duties (with reasonable adjustments where required)
· 28 days’ holiday (pro rata)
· Flexible working hours
· Expeditions & Naturally Powered Days -subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing
· Employer pension contribution matched to 3%
· Retail and Leisure Discounts
· Wellbeing initiatives and support
· Give As You Earn – charity donations direct from your salary
· Volunteering Days – paid time off to volunteer on local social and environmental projects
· Free Go Ape for immediate family or 20% off
Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empower your voice, opinions and ideas to be heard giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone.
At Go Ape we are committed to our ‘Working together to Safeguard Children’ obligation for safeguarding and in this role you will be working in a position of trust.
We’re an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee.
Customer Activity Assistant (Outdoor Instructor) employer: Go Ape
Contact Detail:
Go Ape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor)
✨Tip Number 1
Familiarize yourself with Go Ape's mission and values. Understanding their commitment to creating adventures and encouraging a love for the outdoors will help you align your passion and enthusiasm during any interactions with the team.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Go Ape places a strong emphasis on providing a 'customer comes first' attitude, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Demonstrate your ability to work as part of a team. Share stories that showcase your teamwork skills, especially in high-pressure situations, as this role requires collaboration and support among colleagues.
✨Tip Number 4
Be prepared to discuss your outdoor experience and comfort with heights. Since the role involves instructing and monitoring activities in an outdoor setting, showing your enthusiasm for adventure and safety awareness will set you apart.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Activity Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Customer Service Skills: Emphasize your customer service experience in your CV and cover letter. Provide specific examples of how you've created positive experiences for customers in previous roles.
Demonstrate Teamwork and Independence: Highlight instances where you successfully worked as part of a team, as well as times when you took initiative and worked independently. This will show that you can thrive in both environments.
Express Enthusiasm for Outdoor Activities: Convey your passion for outdoor activities and adventure in your application. Mention any relevant experiences or hobbies that demonstrate your love for the outdoors and working in adventurous settings.
How to prepare for a job interview at Go Ape
✨Show Your Enthusiasm for Adventure
Make sure to express your passion for outdoor activities and adventure. Share any personal experiences that highlight your love for the outdoors and how it aligns with Go Ape's mission of encouraging everyone to live life adventurously.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to ensure a positive experience for customers, as this role heavily focuses on delivering 'customer WOW'.
✨Emphasize Teamwork and Independence
Discuss your ability to work well in a team while also being capable of taking initiative when needed. Provide examples of how you've successfully collaborated with others and how you handle tasks independently.
✨Highlight Safety Awareness
Since safety is a critical aspect of this role, be prepared to talk about your understanding of health and safety procedures. Share any relevant experiences where you prioritized safety and followed protocols to ensure a secure environment for participants.
