At a Glance
- Tasks: Welcome customers, instruct on safety, and ensure an amazing adventure experience.
- Company: Go Ape is the UK's #1 outdoor adventure company with 36 locations offering thrilling activities.
- Benefits: Enjoy flexible hours, subsidised adventure trips, retail discounts, and paid volunteering days.
- Other info: This role is part-time, ideal for students, and offers potential tax-free bonuses.
- Why this job: Join a passionate team, develop skills, and make a positive impact while having fun outdoors.
- Qualifications: Must have a customer-first attitude, good communication skills, and enjoy working outdoors.
At Go Ape you'll work amongst some great teams in a rewarding role, where you'll learn a whole bunch of enhanced skills such as customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
What you’ll be doing
- Welcoming customers and providing customer WOW whilst preparing them for activity; fitting, removing and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times.
- Delivering the adventure, ensuring an amazing customer experience.
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with any local marketing opportunities as required.
- Complying with safeguarding obligations and working in a position of trust.
What you’ll need
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW.
- A cheerful disposition, even when under pressure, with excellent interpersonal and communication skills.
- An enthusiastic team player able to work under own initiative without supervision.
- A high standard of personal hygiene and appearance.
- Safety conscious frame of mind with respect and understanding of health and safety.
- Attention to detail and ability to diligently follow procedures.
- A good head for heights and willingness to work outdoors.
- Possession of transportation to reach sites that may be remote without public transport links.
- Ability to perform physical duties (with reasonable adjustments where required).
Hours: Minimum 16 hours per 4 weeks – part time/weekend and holiday availability essential.
Contract: Fixed Term.
Pay: Up to £13.45 per hour.
Holiday: 28 days per annum, calculated pro‑rata.
- Flexible working hours.
- Expeditions & Naturally Powered Days - subsidised adventure trips such as caving, hiking, cycling, kayaking, and climbing.
- Employer pension contribution matched to 3 %.
- Retail and leisure discounts.
- Wellbeing initiatives and support.
- Give As You Earn – charity donations direct from salary.
- Volunteering days – paid time off to volunteer on local social and environmental projects.
- Free Go Ape for immediate family or 20 % off.
We are an equal opportunities employer and encourage applications from all sections of the community. We provide diversity and inclusion training for every employee.
We are Disability Confident Committed, providing opportunities to disabled applicants and an environment in which everyone can thrive.
Customer Activity Assistant (Outdoor Instructor) in Gloucester employer: Go Ape
At Go Ape, we pride ourselves on being the UK's leading outdoor adventure company, where our employees are not just staff but co-owners of the business. With a vibrant work culture that promotes teamwork, personal growth, and a commitment to employee wellbeing, we offer flexible working hours, generous holiday allowances, and unique opportunities for adventure through subsidised trips. Join us in creating unforgettable experiences while enjoying the benefits of being part of a supportive and inclusive community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) in Gloucester
✨Tip Number 1
Familiarise yourself with Go Ape's mission and values. Understanding their commitment to creating adventurous experiences will help you align your enthusiasm and customer service approach during interviews.
✨Tip Number 2
Showcase your outdoor experience and any relevant certifications. If you've worked in similar roles or have qualifications related to safety and instruction, be sure to highlight these when discussing your background.
✨Tip Number 3
Prepare to demonstrate your teamwork skills. Go Ape values collaboration, so think of examples where you've successfully worked as part of a team, especially in high-pressure situations.
✨Tip Number 4
Be ready to discuss how you handle customer interactions. Think of specific instances where you've gone above and beyond for customers, as this aligns with their goal of achieving 'customer WOW'.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) in Gloucester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Activity Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service, outdoor activities, or instructional roles. Use specific examples to demonstrate your ability to create a positive customer experience and ensure safety.
Highlight Soft Skills:Go Ape values interpersonal skills and a cheerful disposition. Make sure to mention your communication skills, teamwork abilities, and how you handle pressure. These traits are essential for the role and should be evident in your application.
Personalise Your Application:Address your application to Go Ape specifically and express your enthusiasm for their mission of creating adventures. A personal touch can make your application stand out and show that you are genuinely interested in the role.
How to prepare for a job interview at Go Ape
✨Show Your Enthusiasm for Adventure
Make sure to express your passion for outdoor activities and adventure during the interview. Go Ape values individuals who are excited about creating memorable experiences for customers, so share any personal stories or experiences that highlight your love for the outdoors.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to ensure customer satisfaction, as this role heavily focuses on delivering a 'customer WOW' experience.
✨Emphasise Teamwork and Independence
Be ready to discuss your ability to work both as part of a team and independently. Provide examples of how you've successfully collaborated with others while also being able to take initiative when required, as this role demands a balance of both skills.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety principles, especially in an outdoor setting. Be prepared to discuss how you would ensure participant safety and follow procedures, as this is crucial for the role of a Customer Activity Assistant.
