At a Glance
- Tasks: Welcome customers, instruct on safety, and ensure an amazing adventure experience.
- Company: Go Ape is the UK's #1 outdoor adventure company with 36 locations offering thrilling activities.
- Benefits: Enjoy flexible hours, subsidised adventure trips, retail discounts, and paid volunteering days.
- Other info: Employee-owned company with opportunities for tax-free bonuses and a commitment to diversity.
- Why this job: Join a passionate team, develop essential skills, and make a positive impact on customers' lives.
- Qualifications: Must have a customer-first attitude, excellent communication skills, and a love for the outdoors.
At Go Ape you'll work amongst some great teams in a rewarding role, where you'll learn a whole bunch of enhanced skills such as customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
What you’ll be doing
- Welcoming customers and providing customer WOW whilst preparing them for activity; fitting, removing and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times.
- Delivering the adventure, ensuring an amazing customer experience.
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with any local marketing opportunities as required.
- Complying with safeguarding obligations and working in a position of trust.
What you’ll need
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW.
- A cheerful disposition, even when under pressure, with excellent interpersonal and communication skills.
- An enthusiastic team player able to work under own initiative without supervision.
- A high standard of personal hygiene and appearance.
- Safety conscious frame of mind with respect and understanding of health and safety.
- Attention to detail and ability to diligently follow procedures.
- A good head for heights and willingness to work outdoors.
- Possession of transportation to reach sites that may be remote without public transport links.
- Ability to perform physical duties (with reasonable adjustments where required).
Hours: Minimum 16 hours per 4 weeks – part time/weekend and holiday availability essential.
Contract: Fixed Term.
Pay: Up to £13.45 per hour.
Holiday: 28 days per annum, calculated pro‑rata.
- Flexible working hours.
- Expeditions & Naturally Powered Days - subsidised adventure trips such as caving, hiking, cycling, kayaking, and climbing.
- Employer pension contribution matched to 3 %.
- Retail and leisure discounts.
- Wellbeing initiatives and support.
- Give As You Earn – charity donations direct from salary.
- Volunteering days – paid time off to volunteer on local social and environmental projects.
- Free Go Ape for immediate family or 20 % off.
We are an equal opportunities employer and encourage applications from all sections of the community. We provide diversity and inclusion training for every employee.
We are Disability Confident Committed, providing opportunities to disabled applicants and an environment in which everyone can thrive.
Customer Activity Assistant (Outdoor Instructor) employer: Go Ape
At Go Ape, we pride ourselves on being the UK's leading outdoor adventure company, where our employees are not just staff but co-owners of the business. With a vibrant work culture that promotes teamwork, personal growth, and a commitment to safety, we offer flexible working hours, generous holiday allowances, and unique benefits like subsidised adventure trips and volunteering days. Join us in creating unforgettable experiences while enjoying a supportive environment that values your voice and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor)
✨Tip Number 1
Familiarise yourself with Go Ape's mission and values. Understanding their commitment to creating adventurous experiences will help you align your enthusiasm and customer service approach with what they stand for.
✨Tip Number 2
Highlight any previous experience in outdoor activities or customer service roles during your interactions. Sharing specific examples of how you've created memorable experiences for customers can set you apart from other candidates.
✨Tip Number 3
Demonstrate your teamwork skills by discussing past experiences where you've successfully collaborated with others. Go Ape values team players, so showing that you can work well in a group will be beneficial.
✨Tip Number 4
Be prepared to discuss your understanding of health and safety procedures relevant to outdoor activities. Showing that you take safety seriously and can follow protocols diligently will reassure them of your suitability for the role.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the role of a Customer Activity Assistant. Emphasise any previous customer service roles, outdoor activities, or instructional experience.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for outdoor activities and working with customers. Mention specific examples of how you've provided excellent customer service or led groups in outdoor settings.
Highlight Relevant Skills:In your application, focus on key skills mentioned in the job description such as teamwork, communication, and safety awareness. Provide examples of how you've demonstrated these skills in past experiences.
Show Your Passion for Adventure:Convey your love for outdoor activities and adventure in your application. Discuss any personal experiences that reflect your adventurous spirit and ability to encourage others to step out of their comfort zones.
How to prepare for a job interview at Go Ape
✨Show Your Enthusiasm for Adventure
Make sure to express your passion for outdoor activities and adventure during the interview. Share personal experiences that highlight your love for the outdoors and how it aligns with Go Ape's mission of encouraging everyone to live life adventurously.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for creating the 'customer WOW' experience that Go Ape values.
✨Emphasise Teamwork and Independence
Be ready to discuss your ability to work both as part of a team and independently. Provide examples of how you've successfully collaborated with others while also taking initiative when required, showcasing your versatility in different working environments.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety principles relevant to outdoor activities. Be prepared to discuss how you would ensure participant safety and follow procedures, as this is a key responsibility of the role.
