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- Tasks: Welcome customers, instruct on safety, and ensure an amazing adventure experience.
- Company: Go Ape is the UK's #1 outdoor adventure company with 36 locations offering thrilling activities.
- Benefits: Enjoy flexible hours, subsidised adventure trips, retail discounts, and paid volunteering days.
- Why this job: Join a passionate team, develop essential skills, and make a positive impact on customers' lives.
- Qualifications: Must have a customer-first attitude, excellent communication skills, and a love for the outdoors.
- Other info: Employee-owned company with opportunities for tax-free bonuses and a commitment to diversity.
At Go Ape you\’ll work amongst some really great teams in a rewarding role, where you\’ll learn a whole bunch of enhanced skills including; customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!
What you\’ll be doing
Fulfilling Go Apes Mission and Vision ….
\”To be the best Adventure Leisure company on the planet (where you can be home in time for tea)\”
\”Creating adventures; encouraging everyone to live life adventurously\”
· Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment
· Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times
· Delivering the adventure, ensuring an amazing customer experience
· Hosting schools and education groups, helping children to take on new adventures and overcome their fears
· Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary
· Carrying out emergency drills in accordance with company directives and training
· Ensuring all landing sites are maintained to the correct standard
· Carrying out course checks and recording/reporting findings
· Caring for equipment and facilities
· Helping with any local marketing opportunities as required
What you\’ll need
· A \’customer comes first\’ attitude with drive and enthusiasm to achieve customer WOW!
· A cheerful disposition, even when under pressure with excellent interpersonal and communication skills
· To be an enthusiastic team player but able to work under own initiative without supervision
· A High standard of personal hygiene and appearance
· Safety conscious frame of mind with a respect and understanding of Health and Safety
· To be able to demonstrate attention to detail and ability to diligently follow procedures
· To like working outdoors and have a good head for heights
· To be able to get to site – which may mean having your own transport as some of our sites are remote without public transport links
· Able to perform physical duties (with reasonable adjustments where required)
We\’re the UK\’s #1 outdoor adventure company offering 13 outdoor activities across 36 locations in the UK, and we\’re looking for enthusiastic individuals with a good head for heights to join our tribe.
Hours: Part Time – Weekends, bank holidays and school holidays availability essential
Contract: Fixed Term
Pay: Up to £12.60 per hour
Holiday: 28 days per annum, calculated pro-rata, · 28 days\’ holiday (pro rata)
· Flexible working hours
· Expeditions & Naturally Powered Days -subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing
· Employer pension contribution matched to 3%
· Retail and Leisure Discounts
· Wellbeing initiatives and support
· Give As You Earn – charity donations direct from your salary
· Volunteering Days – paid time off to volunteer on local social and environmental projects
· Free Go Ape for immediate family or 20% off
Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empower your voice, opinions and ideas to be heard giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone.
At Go Ape we are committed to our \’Working together to Safeguard Children\’ obligation for safeguarding and in this role you will be working in a position of trust.
We\’re an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee.
We\’re Disability Confident Committed which means we give opportunities to disabled applicants and provide an environment in which everyone can thrive.
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Customer Activity Assistant (Outdoor Instructor) employer: Go Ape
Contact Detail:
Go Ape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor)
✨Tip Number 1
Familiarise yourself with Go Ape's mission and values. Understanding their commitment to creating adventurous experiences will help you align your enthusiasm and customer service approach with what they stand for.
✨Tip Number 2
Highlight any previous experience in outdoor activities or customer service roles during your interactions. Sharing specific examples of how you've created memorable experiences for customers can set you apart from other candidates.
✨Tip Number 3
Demonstrate your teamwork skills by discussing past experiences where you've successfully collaborated with others. Go Ape values team players, so showing that you can work well in a group will be beneficial.
✨Tip Number 4
Be prepared to discuss your understanding of health and safety procedures relevant to outdoor activities. Showing that you take safety seriously and can follow protocols diligently will reassure them of your suitability for the role.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Activity Assistant. Emphasise any previous customer service roles, outdoor activities, or instructional experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for outdoor activities and working with customers. Mention specific examples of how you've provided excellent customer service or led groups in outdoor settings.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description such as teamwork, communication, and safety awareness. Provide examples of how you've demonstrated these skills in past experiences.
Show Your Passion for Adventure: Convey your love for outdoor activities and adventure in your application. Discuss any personal experiences that reflect your adventurous spirit and ability to encourage others to step out of their comfort zones.
How to prepare for a job interview at Go Ape
✨Show Your Enthusiasm for Adventure
Make sure to express your passion for outdoor activities and adventure during the interview. Share personal experiences that highlight your love for the outdoors and how it aligns with Go Ape's mission of encouraging everyone to live life adventurously.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for creating the 'customer WOW' experience that Go Ape values.
✨Emphasise Teamwork and Independence
Be ready to discuss your ability to work both as part of a team and independently. Provide examples of how you've successfully collaborated with others while also taking initiative when required, showcasing your versatility in different working environments.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety principles relevant to outdoor activities. Be prepared to discuss how you would ensure participant safety and follow procedures, as this is a key responsibility of the role.
