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For Companies At a Glance
- Tasks: Guide customers through thrilling outdoor activities and ensure their safety and enjoyment.
- Company: Join Go Ape, the ultimate Adventure Leisure company dedicated to creating unforgettable experiences.
- Benefits: Enjoy 28 days holiday, flexible hours, and subsidised adventure trips.
- Other info: Opportunities for personal growth and community involvement through volunteering.
- Why this job: Be part of a team that inspires others to embrace adventure and conquer their fears.
- Qualifications: Customer-focused attitude, great communication skills, and a love for the outdoors.
The predicted salary is between 13 - 13 £ per hour.
Hours: Minimum 48 hours per 4 weeks – part time, weekend and holiday availability essential.
Contract: Fixed Term.
Pay: Up to £13.45 per hour.
Holiday: 28 days per annum, calculated pro-rata.
What you’ll be doing
- Fulfilling Go Ape's mission and vision: 'To be the best Adventure Leisure company on the planet (where you can be home in time for tea)', 'Creating adventures; encouraging everyone to live life adventurously'.
- Welcoming customers and providing WOW while preparing them to take part in activities; fitting, removing and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities, evaluating participant competence and safety at all times.
- Delivering the adventure, ensuring an amazing customer experience.
- Hosting schools and education groups, helping children to take on new adventures and overcome their fears.
- Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with any local marketing opportunities as required.
What you’ll need
- A 'customer comes first' attitude with drive and enthusiasm to achieve customer WOW.
- A cheerful disposition, even when under pressure, with excellent interpersonal and communication skills.
- To be an enthusiastic team player but able to work under own initiative without supervision.
- A high standard of personal hygiene and appearance.
- Safety conscious frame of mind with respect and understanding of Health and Safety.
- To be able to demonstrate attention to detail and ability to diligently follow procedures.
- To like working outdoors and have a good head for heights.
- To be able to get to site – which may mean having your own transport as some sites are remote without public transport links.
- Able to perform physical duties, with reasonable adjustments where required.
Benefits
- 28 days’ holiday (pro-rata).
- Flexible working hours.
- Expeditions & Naturally Powered Days – subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing.
- Employer pension contribution matched to 3%.
- Retail and Leisure discounts.
- Wellbeing initiatives and support.
- Give As You Earn – charity donations direct from your salary.
- Volunteering Days – paid time off to volunteer on local social and environmental projects.
- Free Go Ape for immediate family or 20% off.
Equal opportunities
We’re an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee.
Disability inclusive
We’re Disability Confident and committed, giving opportunities to disabled applicants and providing an environment in which everyone can thrive.
Customer Activity Assistant (Outdoor Instructor) in Cannock employer: Go Ape
Contact Detail:
Go Ape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) in Cannock
✨Tip Number 1
Get to know the company! Research Go Ape's mission and values, and think about how your own experiences align with their adventurous spirit. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating amazing experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories to demonstrate your 'customer comes first' attitude.
✨Tip Number 3
Show off your outdoor enthusiasm! If you love the outdoors and have experience with activities like hiking or climbing, make sure to highlight that. It’s a great way to show you’re not just a fit for the job, but also passionate about what you’ll be doing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the Go Ape adventure!
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) in Cannock
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for outdoor activities and customer service shine through. We want to see that you’re excited about creating adventures and making a positive impact on our customers' experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Activity Assistant. Mention any relevant experience in outdoor activities or customer service that showcases your ability to deliver WOW moments.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Go Ape
✨Know the Company’s Mission
Before your interview, make sure you understand Go Ape's mission and vision. They want to be the best Adventure Leisure company, so think about how your values align with theirs. Be ready to share how you can contribute to creating amazing adventures for customers.
✨Showcase Your Customer Service Skills
This role is all about providing a WOW experience for customers. Prepare examples from your past where you've gone above and beyond for customers. Highlight your cheerful disposition and ability to handle pressure while maintaining excellent communication.
✨Demonstrate Safety Awareness
Safety is key in this role, so be prepared to discuss your understanding of health and safety procedures. Think of situations where you’ve had to follow strict guidelines or ensure the safety of others, and be ready to explain how you would apply that in an outdoor setting.
✨Be Ready for Practical Scenarios
Since this job involves physical duties and working outdoors, expect some practical questions or scenarios during your interview. Brush up on your knowledge of equipment handling and safety checks, and be prepared to demonstrate your enthusiasm for outdoor activities.