Customer Activity Assistant (Outdoor Instructor) in Aston Clinton

We promise that your time with Go Ape will be rewarding and memorable and that (if you don’t return next season - many of you will!), you’ll leave with a whole bunch of enhanced skills to take to your next role. You’ll be more confident, qualified, assertive, able to make decisions and communicate with people of all backgrounds - not to mention the first-class customer service skills!

What you’ll be doing

• Welcome customers and provide customer WOW whilst you prepare them to take part in their activity.
• Deliver the adventure, ensuring an amazing customer experience.
• Host schools and education groups, helping children to take new adventures and overcome their fears.
• Do everything within reason to minimise customer complaints and maximise satisfaction.
• Fit, remove and inspect harnesses and protective equipment.
• Demonstrate and ensure the safe system of activities at all times.
• Instruct and brief customers on safety procedures and the safe way of experiencing activities - evaluate participant competence to continue beyond the briefing stage.
• Monitor and patrol the course; ensure all participants are safely conducting themselves and assist participants where necessary, carry out emergency drills in accordance with company directives and training, and ensure all landing sites are maintained to the correct standard.
• Help with local marketing as required by the Site Manager/ Deputy Manager.
• Carry out course checks and record/report findings.
• Caring for equipment and facilities.
• Encouraging 'I can' to become 'I can'.
• Always seeking to be two steps better.
• Zero risk equals zero development.
• To challenge, surprise and excite.
• Build in customer delight.
• Be socially and environmentally responsible.
• Create worthwhile, rewarding jobs.
• Do the right thing.

Our mission and values

Our Mission: To be the best Adventure Leisure company on the planet (where you can be home in time for tea). Our Vision: "Creating adventures; encouraging everyone to live life adventurously". If you feel as strongly as we do about encouraging everyone to live life more adventurously then this could be the perfect environment for you to work in!

At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust. Diversity, equity and inclusion matters at Go Ape. We have a working environment where we value and respect every individual's unique contribution, enabling all of our co-owners to thrive and achieve their full potential.

Qualifications and skills

• A 'customer comes first' attitude with drive and enthusiasm to achieve customer WOW!
• Safety conscious frame of mind, with a professional outlook.
• Able to work under own initiative without supervision - there’s always someone around to help if you do need support.
• Excellent interpersonal and communication skills.
• High standard of personal hygiene and appearance.
• Enthusiastic team player who is able to work with other colleagues in a dynamic working environment.
• A cheerful disposition, even when under pressure.
• Must like working outdoors and have a good head for heights.
• Must be able to demonstrate attention to detail and ability to diligently follow procedures.
• To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links.
• Able to perform all physical duties (with reasonable adjustments where required).

Learnings and training

Go Ape offers practical face to face training at the start and throughout your Go Ape journey, with online support to build and confirm knowledge and skills. This training has been audited by the European Ropes Course Association (ERCA) and we are proud to be the first company to receive ERCA Audited Member Status for Instructor Training. You'll receive ERCA Accredited Instructor Training Certificate upon successful completion of your probation and training.

Skills you’ll gain

• Customer Service.
• Being able to take instruction, give instruction and follow procedures.
• Teamwork.
• Risk assessments and accident reporting.
• Communication both written and verbal.
• Local Marketing and Partnerships.
• Confidence, independence and more!

Benefits and opportunities

Go Ape is the UKs number 1 adventure company with locations nationwide and multiple activities. We’ve been providing adventures since 2002 and have welcomed over 10 million customers, with big ambitions for the future. Go Ape is now Employee Owned, empowering every employee to voice opinions and ideas through an elected Employee Council and participate in shaping the business.

• Training Package – an extremely comprehensive online and practical training package to ensure you succeed in your role.
• Expeditions & Naturally Powered Days – subsidised adventure trips including caving, hiking, cycling, kayaking and climbing.
• Co-Owner Council – 20 representatives from across the business, working on projects such as pay, benefits, environment & social initiatives and charity.
• Flexible Working Hours and Contracts – a wide range of contracted hours are available; weekends and bank holidays are standard working days.
• Give As You Earn – donate to charity directly from salary while saving on tax.
• Employee help line – free confidential advice on Family, Health, Life, Money, Work.
• Free Go Ape! for immediate family, plus one go free; others receive 20% off.
• Pension Scheme – employer contributions matched to 3%.
• Retail & Leisure discounts.
• Go Ape Foundation.
• Volunteering Days – paid time off to volunteer on local social and environmental community projects.