Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers and guide them through thrilling outdoor activities while ensuring their safety.
- Company: Join a fun and adventurous team at Go Ape, where excitement meets responsibility.
- Benefits: Enjoy flexible hours, 28 days holiday, and subsidised adventure trips.
- Other info: Opportunities for personal growth and community involvement through paid volunteering.
- Why this job: Make a difference by helping others conquer their fears in the great outdoors.
- Qualifications: Must be enthusiastic, safety-conscious, and ready to work as part of a team.
The predicted salary is between 13 - 13 £ per hour.
Hours: Minimum 48 hours per 4 weeks - part time/weekend and holiday availability essential
Contract: Fixed Term
Pay: Up to £13.45 per hour
Holiday: 28 days per annum, calculated pro-rata
Responsibilities
- Welcoming customers and providing customer WOW while preparing them for activity; fitting, removing and inspecting harnesses and protective equipment.
- Instructing and briefing customers on safety procedures and the safe way of experiencing activities – evaluating participant competence and safety at all times.
- Delivering the adventure, ensuring an amazing customer experience.
- Hosting schools and education groups, helping children take on new adventures and overcome fears.
- Monitoring and patrolling the course; ensuring all participants conduct themselves safely and assisting where necessary.
- Carrying out emergency drills in accordance with company directives and training.
- Ensuring all landing sites are maintained to the correct standard.
- Carrying out course checks and recording/reporting findings.
- Caring for equipment and facilities.
- Helping with any local marketing opportunities as required.
This role involves working in a position of trust. We are committed to safeguarding children and adhere to the 'Working together to Safeguard Children' obligation.
Qualifications & Requirements
- ‘Customer comes first’ attitude with drive and enthusiasm to achieve customer WOW.
- Cheerful disposition, excellent interpersonal and communication skills, even under pressure.
- Enthusiastic team player but ability to work under own initiative without supervision.
- High standard of personal hygiene and appearance.
- Safety conscious, respect for health and safety procedures.
- Attention to detail and ability to diligently follow procedures.
- Enthusiastic to work outdoors and have a good head for heights.
- Ability to travel to site – own transport may be required at remote sites with limited public transport.
- Physical fitness to perform duties (reasonable adjustments where required).
Benefits
- 28 days’ holiday (pro rata).
- Flexible working hours.
- Subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing.
- Employer pension contribution matched to 3%.
- Retail and leisure discounts.
- Wellbeing initiatives and support.
- Charity donations via Give As You Earn.
- Paid volunteering days to volunteer on local social and environmental projects.
- Free Go Ape for immediate family or 20% off.
Equal Opportunity
Go Ape is an equal opportunities employer. We encourage applications from all sections of the community and provide diversity and inclusion training for every employee. We’re Disability Confident Committed: we give opportunities to disabled applicants and provide an environment in which everyone can thrive.
Customer Activity Assistant (Outdoor Instructor) in Ambleside employer: Go Ape
Contact Detail:
Go Ape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Activity Assistant (Outdoor Instructor) in Ambleside
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your personality! Don’t just stick to the script; let your enthusiasm for outdoor activities and customer service shine through. They want to see the real you and how you’ll fit into their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Activity Assistant (Outdoor Instructor) in Ambleside
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for outdoor activities and customer service shine through in your application. We want to see that you’re excited about the role and ready to deliver that 'WOW' experience to our customers!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that match the job description. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. No need for fluff – just show us what you’ve got!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Go Ape
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience. Think of specific examples where you've gone above and beyond to create a 'WOW' moment for customers. This role is all about making people feel welcome and safe, so be ready to share how you’ve done that in the past.
✨Safety First!
Since this position involves instructing on safety procedures, brush up on your knowledge of health and safety protocols. Be prepared to discuss how you would ensure participant safety during activities. Showing that you take safety seriously will impress your interviewers.
✨Show Your Enthusiasm for the Outdoors
This job is all about adventure! Share your passion for outdoor activities and any relevant experiences you have. Whether it’s hiking, climbing, or kayaking, let them know why you love being outdoors and how that translates into a great experience for customers.
✨Team Player with Initiative
While teamwork is essential, they also want someone who can work independently. Prepare examples that demonstrate your ability to collaborate with others while also taking initiative when needed. This balance is key in creating a positive environment for both customers and colleagues.