CallEEAST Advisor (Bank Staff) in Norwich

We are looking for energetic, professional individuals to join our Contact Centre in Norwich as a CALL EEAST Advisor (Bank). This is not a 999 call handler position.

Responsibilities

The Bank Call EEAST Advisor will answer operational calls at the Commercial Services Contact Centre. The call handler will provide accurate assistance over the telephone using the appropriate software and triaging tools, and if necessary, connect callers with other service providers. The role involves interaction with the public, healthcare professionals, emergency services and community organisations.

Work Schedule

The call centre operates 24 hours a day, 7 days a week. Staff must be available to work weekends and bank holidays, including Christmas Day and Easter, in accordance with the rostered duties. This is a zero‑hour contract; hours are driven by business needs and may vary from week to week.

Application Process

• Read the advert, the attached Job Description and Person Specification.
• Complete the Supporting Statement, indicating how you meet each criterion.
• Submit an online application and upload your statement; CVs are not accepted.

Successful applicants will be required to undergo pre‑employment checks; failure to obtain full employment checks may result in withdrawal of the offer.

We encourage applications from under‑represented groups, including Black, Asian, other ethnic groups, people with disabilities, or LGBTQ+ individuals who meet the specific criteria.