Emergency Dispatcher - Chelmsford

Overview

Can you remain calm and focused at times of pressure? Can you make quick decisions and multitask? Do you want to make a difference to patient care?

We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Chelmsford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.

This role will follow a relief rota (further information will be provided at interview).

Responsibilities

• Deploy emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories.
• Communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.
• Work within the wider control room team, demonstrating resilience, professionalism, good communication skills, IT literacy, and the ability to multitask and prioritise workloads to make quick decisions under pressure.

Qualifications

• At least 2 years experience within a customer focused environment where you have prioritised and managed workload in a busy, challenging and fast‑paced environment.
• 5 GCSEs at grade C or above (or equivalent qualification) including English.
• Aware of equality and diversity and possess good geographical knowledge of the area.
• Experience working as part of a team and a desire to make a difference to patient care.
• Ideally some understanding of the Ambulance Service/NHS, though we provide robust training, mentoring and support.

Benefits & Working Hours

This role involves a rotating shift pattern covering days and nights, including weekends and public holidays. You will work in one of the most diverse regions in the country, close to the capital city and the North Sea coast. We offer a robust training, mentoring and support package to guide you through the role and into your career with us.

Equality, Diversity & Inclusion

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Additional Information

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in‑depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre‑employment checks prior to receiving an unconditional offer. If full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to Apply

1. Read the advert and the Job Description and Person Specification (attached).
2. Complete the Supporting Statement – your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
3. Complete the online application and upload your statement. Please note, CVs are not accepted.