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- Tasks: Answer 999 emergency calls and provide support to those in distress.
- Company: Join the East of England Ambulance Service, a vital part of the community.
- Benefits: Flexible working hours, competitive salary, and comprehensive training provided.
- Why this job: Make a real difference in people's lives during their most critical moments.
- Qualifications: 4 GCSEs including English; call centre experience is a plus.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 24937 - 26598 £ per year.
Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!
We are looking for Call Handlers to work 12 hour shifts flexibly from Monday to Sunday. This will be a mixture of day and night shifts. Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including the loss of a loved one. Strong calm communication is required.
All the training and mentoring you will need to undertake this role will be provided - no clinical experience is required; however, reading the pre-employment guidance will support you when you commence training. All instructions are managed through a triage tool and will present to you at the right time. No clinical experience is required; some call-centre experience is advantageous but not essential.
Main duties:- Answer 999 calls to the Emergency Operating Centre in a timely manner.
- Utilise the clinical triage software to determine the appropriate response; training will be provided for software changes.
- Be polite, courteous and respectful to patients, callers and peers, in line with the organisation's values and behaviours.
EEAST provides emergency services across a diverse region. Our Call Centre teams are a dedicated and resilient group, the first point of contact with patients in their time of need. We are committed to diversity and encouraging flexible working arrangements.
Qualifications (Essential):- 4 GCSEs at grade C or above (or equivalent) including English or equivalent Call Centre experience.
- Effective verbal and written communication;
- Ability to work on own initiative;
- Prioritise multiple tasks;
- Remain calm under pressure;
- Work as part of a high-performance team.
- High standards of professionalism;
- Determination to meet targets;
- Ability to judge priorities in emergencies;
- Willingness to learn;
- Empathy and compassion.
This post is subject to the Rehabilitation of Offenders Act; a DBS check will be required.
Employer: East of England Ambulance Service (EEAST). Address: Norwich EOC, Hospital Lane, Norwich NR6 5NA.
999 Emergency Call Handler - Norwich employer: GO Airport Shuttle & Executive Car
Contact Detail:
GO Airport Shuttle & Executive Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 999 Emergency Call Handler - Norwich
✨Tip Number 1
Stay calm and collected during your interviews. Just like the role of a 999 Emergency Call Handler, showing that you can handle pressure is key. Practice common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 2
Show your empathy and communication skills. When discussing your experiences, highlight times when you’ve helped others or resolved conflicts. This will resonate well with the values of the emergency services.
✨Tip Number 3
Research the company and its values. Understanding EEAST’s commitment to diversity and flexible working will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace 999 Emergency Call Handler - Norwich
Some tips for your application 🫡
Read the Job Description Thoroughly: Before diving into your application, take a good look at the job description and person specification. This will help you understand what we're looking for and how you can tailor your application to match our needs.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Make sure to address each criterion in the job description clearly. Use specific examples from your experience that demonstrate your skills and how they relate to the role of a 999 Emergency Call Handler.
Keep it Professional and Polite: Remember, we’re looking for individuals who can remain calm and supportive. Your written application should reflect this professionalism. Be courteous and respectful in your language, as this sets the tone for your potential future interactions with callers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GO Airport Shuttle & Executive Car
✨Stay Calm and Collected
Given the nature of the role, it's crucial to demonstrate your ability to remain calm under pressure. Practise answering common interview questions in a relaxed environment, so you can showcase your composure during the actual interview.
✨Show Your Empathy
This job requires a lot of compassion and understanding. Prepare examples from your past experiences where you've had to show empathy, whether in a work setting or personal life. This will help you connect with the interviewers and highlight your suitability for the role.
✨Familiarise Yourself with the Job Description
Make sure you thoroughly read the job description and person specification. Understand the key responsibilities and required skills, and think about how your background aligns with these. This will allow you to tailor your responses effectively during the interview.
✨Practice Communication Skills
Effective verbal communication is essential for this role. Practise speaking clearly and confidently about your experiences. You might even want to do mock interviews with friends or family to get comfortable articulating your thoughts under pressure.
