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For Companies At a Glance
- Tasks: Deploy emergency ambulance resources and ensure top-notch patient care.
- Company: Join a dynamic team at the Emergency Operations Centre in Chelmsford.
- Benefits: Flexible working, robust training, and a chance to make a real difference.
- Why this job: Be part of a vital service that saves lives every day.
- Qualifications: 2 years in a customer-focused role and 5 GCSEs at grade C or above.
- Other info: Diverse environment with opportunities for career growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Can you remain calm and focused at times of pressure? Can you make quick decisions and multitask? Do you want to make a difference to patient care?
We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Chelmsford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.
Responsibilities
Working as part of the wider control room team you will be responsible for the deployment of emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories. You will need to be resilient, professional and have good communication skills, work well within teams, be IT literate and have experience of using computerised systems, multitask and be able to remain calm and prioritise workloads to make quick decisions often at times of pressure. This is an exciting but busy role where no two days are ever the same.
Qualifications and experience
- At least 2 years experience within a customer focused environment where you have prioritised and managed workload in a busy, challenging and fast paced environment.
- Some awareness of equality and diversity and good geographical knowledge of the area.
- Experience of working as part of a team.
- 5 GCSEs at grade C or above (or an equivalent qualification) including English.
- Ideally some understanding of the Ambulance Service/NHS; a robust training, mentoring and support package is provided.
Working pattern
This role involves working a rotating shift pattern which covers days and nights including weekends and special/public holidays.
About the location and organisation
You\’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone\’s throw away and the invigorating North Sea coast to the east. At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
Diversity and flexible working
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Application process and checks
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer. If full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 – Read the advert and the Job Description and Person Specification (attached)
Step 2 – Complete the Supporting Statement – Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 – Complete the online application and upload your statement. Please note, CVs are not accepted.
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Emergency Dispatcher employer: GO Airport Shuttle & Executive Car
Contact Detail:
GO Airport Shuttle & Executive Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Dispatcher
✨Tip Number 1
Stay calm and collected during interviews. Remember, they want to see how you handle pressure, just like in the role of an Emergency Dispatcher. Practise answering common questions while keeping your cool.
✨Tip Number 2
Show off your multitasking skills! During the interview, share examples of times when you juggled multiple tasks successfully. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 3
Brush up on your geographical knowledge of the area. Being familiar with local routes and landmarks can give you an edge, as it’s crucial for deploying emergency resources effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Emergency Dispatcher
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description and person specification. This will help you understand exactly what we're looking for and how you can tailor your application to stand out.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Make sure you address each criterion in the person specification clearly. Use specific examples from your experience to show us how you meet our needs.
Keep it Professional but Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. We’re looking for someone who can stay calm under pressure, so a touch of authenticity can go a long way in your application.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at GO Airport Shuttle & Executive Car
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Dispatcher. Familiarise yourself with the job description and think about how your experience aligns with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Given the nature of the job, it's crucial to demonstrate your ability to remain calm and focused during stressful situations. Prepare examples from your past experiences where you've successfully managed high-pressure scenarios. This will showcase your resilience and decision-making skills, which are key for this position.
✨Brush Up on Communication Skills
As an Emergency Dispatcher, effective communication is vital. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to refine your responses and ensure you can convey information effectively under pressure.
✨Show Your Team Spirit
This role involves working closely with a team, so be prepared to discuss your teamwork experiences. Think of specific instances where you've collaborated successfully with others, especially in challenging environments. Highlighting your ability to work well within a team will demonstrate that you're a good fit for their control room team.
