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- Tasks: Control and monitor bus services during rail replacements and major events.
- Company: Join Go-Ahead London, a leader in transport services across the UK.
- Benefits: Earn £16.60 per hour with flexible shifts and potential for extra allowances.
- Why this job: Engage with the public and be part of exciting national events while gaining valuable experience.
- Qualifications: No prior experience needed; full training provided, just bring your friendly attitude!
- Other info: Work mainly on weekends with opportunities for weekday shifts; commitment to at least ten days a year required.
Who are we
An opportunity has arisen to join the Commercial Department’s team of operating Controllers. These roles are to be carried out as a supplement to your usual occupation.
The bulk of the work carried out by the department is Rail Replacement, but no less important is covering work for TFL Overground, Underground and Trams. As well as Rail Replacement, we provide shuttle and park and ride services for various national events and several private sector company bus shuttle contracts.
Responsibilities
Your role as Controller will be to control and monitor the bus services from specific points – this could be a railway station or some other location.
You will be required to complete certain documentation dependent upon the job you are allocated and must be in possession of a mobile telephone which allows the download of Go-Ahead company apps.
This is a customer-facing role and involves liaising directly with the public, railway station staff, officials, and contract clients. It is essential therefore that you have a friendly and helpful demeanor which can be maintained even whilst working under pressure.
Most duties are Rail Replacement Control and will fall on a Saturday or Sunday, although certain jobs require weekday or overnight working. Most jobs are either an early or a late turn, so you must be prepared to work either.
Applications are also open to all Go-Ahead London staff; however, if you are currently in a driving role, before volunteering for any control work, you must seek permission from your home garage first. You must continue to adhere to the rest periods/rest days in respect of drivers’ hours legislation.
Remuneration for this role is set at £16.60 per hour (this includes £2.00 per hour in lieu of accruing holiday entitlement with a £40 allowance payable under certain circumstances).
PLEASE NOTE: Due to this being an ongoing recruitment process, we will be processing applications every SIX months, starting from January 2021.
Qualifications
Full training will be given, and you must be prepared to commit to working at least ten days per annum.
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Rail Replacement & Major Events Controller employer: Go Ahead London
Contact Detail:
Go Ahead London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement & Major Events Controller
✨Tip Number 1
Familiarize yourself with the Go-Ahead company apps and ensure your mobile device is compatible. Being tech-savvy will help you adapt quickly to the role and demonstrate your readiness during the application process.
✨Tip Number 2
Highlight any previous experience in customer service or roles that required direct public interaction. This will showcase your ability to maintain a friendly demeanor under pressure, which is crucial for this position.
✨Tip Number 3
Be prepared to discuss your availability for weekend and overnight shifts during the interview. Flexibility is key in this role, so showing that you can accommodate various schedules will make you a more attractive candidate.
✨Tip Number 4
Research the types of events and services that Go-Ahead London provides, especially Rail Replacement and shuttle services. Understanding the company's operations will allow you to speak knowledgeably about how you can contribute to their success.
We think you need these skills to ace Rail Replacement & Major Events Controller
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Rail Replacement & Major Events Controller. Familiarize yourself with the specific duties, such as controlling and monitoring bus services, and the importance of customer interaction.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service or roles that required you to work under pressure. Mention any relevant skills that align with the job description, such as communication and problem-solving abilities.
Show Your Availability: Clearly state your availability for weekend and overnight shifts in your application. This role requires flexibility, so it's important to demonstrate your willingness to work during these times.
Prepare for Documentation Requirements: Be ready to discuss your ability to complete necessary documentation as part of the role. Mention any experience you have with similar tasks, and ensure you have access to a mobile device that can download the required apps.
How to prepare for a job interview at Go Ahead London
✨Show Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your friendly and helpful demeanor during the interview. Share examples of how you've successfully interacted with the public or handled difficult situations in the past.
✨Understand the Role's Responsibilities
Familiarize yourself with the specific duties of a Rail Replacement & Major Events Controller. Be prepared to discuss how you would manage bus services and liaise with various stakeholders, showcasing your understanding of the job requirements.
✨Be Ready for Flexible Working Hours
This position requires flexibility in working hours, including weekends and potentially overnight shifts. Make sure to express your willingness to adapt to these requirements and provide examples of how you've managed similar schedules in previous roles.
✨Highlight Your Ability to Work Under Pressure
The role involves working in high-pressure situations, especially during major events. Prepare to discuss instances where you've successfully maintained composure and efficiency under stress, as this will be key to succeeding in the role.
